Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We are seeking a short-term Senior Technical Support Specialist for 6 months.

Reporting to one of our Member Experience Technical Support Managers, this role will focus on communicating directly with members and gaining a deep understanding of the product to help them through technical issues and inquiries that will help our members to get the most out of their Oura experience. You will have opportunities to support improvement projects, work with content, mentor external partner teams and help implement new internal processes. This role will also include the potential to grow professionally and take on new challenges and roles based on the candidate’s performance and career interests.

This is a US remote role. The ideal shift would be Sunday - Thursday or Tuesday—Saturday.

What you will do:

• Treat every member like a VIP, creating exceptional and personalized experiences
• Using data, provide feedback and actionable insights that will support the building of systems, tools and processes
• Work and collaborate with a talented team of professionals across different geographies to create an exceptional, unique, and positive customer experience. You will foster this by communicating directly with members to resolve day-to-day inquiries and issues through email and live chat
• Investigate, troubleshoot, and diagnose to resolve hardware and software technical issues
• Develop strategies for translating complex technical details/instructions to each member’s level to ensure a solution
• Analyze and interpret member data trends and compare with member feedback to identify member errors and product malfunctions and create actionable solutions
• Collaborate with internal stakeholders on process, content and operational improvements
• Collaborate with, coach and support external partner agents to best support Oura members
• Support operation improvement projects
• Work with a passionate, fun, and supportive group of Oura advocates who are invested in the success of our members and our team
• Strive to become an expert on all things Oura