Primary Details

Time Type: Full timeWorker Type: Employee

LMI Senior Service Officer

• Location: Brisbane or Parramatta
• Type: 12-month contract
• Hybrid role, Happy to talk flexible working

The opportunity

As a Senior LMI Service Officer, you’ll work collaboratively within a dynamic team, you’ll proactively identify and pursue claim recovery opportunities, provide guidance on arrears processing and hardship reporting, manage complex complaints and represent our business in regulatory reviews. You’ll also partner closely with the Senior Manager Claims to oversee external mercantile agents and share your expertise to coach and support colleagues.

This is a great opportunity for someone who thrives on problem-solving, collaboration, and making a meaningful impact across both customer outcomes and business performance.

Your new role

• Overseeing arrears processing, recoveries functions and reporting to ensure completeness and integrity
• Handling complaints and resolving disputes, ensuring a strong client/customer focus throughout
• Managing robust relationships with key B2B stakeholders including financial institutions and mercantile agents
• Ensuring full compliance with all industry and regulatory requirements
• Oversee the negotiation of prompt and commercially sound settlements with liable parties and their representatives to ensure efficient, ethical and effective settlement
• Identifying process and policy enhancements to drive efficiency, underpinned with a commitment of an improved and positive customer experience.
• Overseeing administration of accounts payable and receivable and providing support to the Claims Team
• Coaching and mentoring to support growth and development opportunities

About you

• Strong understanding of the mortgage industry, ideally including LMI
• Understanding of the mortgage collections process including Arrears, Hardship and Recoveries
• Knowledge of the relevant industry regulations including Debt Collecting guidelines
• Excellent stakeholder management skills and a high level of attention to detail
• Robust problem solving, organisational and communication skills
• Experience in a similar role within the financial industry or LMI will be highly regarded

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
  

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 3rd place in the AAGE Top Graduate Employers 2024 for medium sized program as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder ManagementApplication Close Date: 25/05/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.