Primary Details

Time Type: Full timeWorker Type: Employee

Please see more information about QBE careers here Careers

• Location: Adelaide, SA

• Type: 12-month fixed term contract

The opportunity

We have an exciting opportunity to step into a Service Manager role within our established motor claims team, supporting the Elders partnership. As a Service Manager, you’ll play a key role in driving team performance, nurturing a culture of continuous improvement, and ensuring outstanding service delivery every step of the way.

Your new role

• Lead and support daily operations, guiding the team on claims handling, policy interpretation, and quality assurance.

• Drive continuous improvement by developing efficient processes and ensuring compliance with regulatory and corporate standards.

• Contribute to business planning and support the delivery of strategic objectives through innovation and collaboration.

• Build and maintain strong relationships with internal and external stakeholders, while managing complaints and supporting investigations when needed.

• Oversee claims decisions, including setting reserves and authorising payments within your authority.

• Mentor and coach team members, sharing technical expertise to support their growth and development.

About you

• A minimum of 4 years’ experience within a leadership role

• Experience within motor claims is highly regarded but not essential

• Strong leadership skills with a proven ability to motivate and develop high-performing teams

• Excellent communication and interpersonal skills, with a collaborative and customer-first mindset

• A strong understanding of customer service principles and a commitment to service excellence

• The ability to navigate and work across multiple systems with ease

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Careers

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

Apply now

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Adaptability, Business Process Improvements, Claims Administration, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Regulatory Compliance, Risk Management, Team DevelopmentApplication Close Date: 05/06/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.