Primary Details

Time Type: Full timeWorker Type: EmployeePermanent, full time role
Auckland based role
Hybrid working

The opportunity

• Due to an internal career move, we are now recruiting for a Claims Administrator!
• Join us and develop a stable career in the insurance industry.
• Entry level, full time, permanent role. Full training and development opportunities.
• Auckland CBD, close to Britomart, hybrid working with 2-3 days working from home
• Happy to chat flexible working.

Your new role

Join our Claims Administration team, reporting to Team leader of Claims Operations to provide:

• Data entry & administrative support within the claims team.
• Delivery of superior windscreen claims service, determining proper policy coverage to conclude, investigate, evaluate, and negotiate assigned cases.
• Claims payment processing and authorisation.
• Be part of a fast paced but supportive team.
• More information and the full job profile can be shared with applicants during the interview process.

Please note that for the successful candidate, this process will include a phone screen with our Talent Acquisition team, up to 2 interviews (either face to face or online via Teams) and background checks.

About you

If you are a quick learner, conscientious with good attention to detail, we can support you in learning the technical aspects of insurance. With ability to manage the pressure that comes with high volumes, you will be relied upon by the business to get things done.

• Good computer skills, basic Excel, and ability to pick things up quickly.
• You’ll handle documentation, data entry, and administrative tasks related to claims processing. Accuracy is paramount.
• Strong organizational and prioritization skills. Managing claims files and emails, coordinating with brokers/insureds and suppliers, and ensuring timely follow-ups will be your forte.
• Good interpersonal (both written and verbal) communication skills. You’ll work closely with other claims handlers, underwriting teams, and other internal customers to ensure seamless operations.
• A good level of numeracy and literacy.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Your career at QBE — let’s make it happen!

www.qbe.com/nz/about-qbe/careers

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection, trauma insurance & Death and Total Permanent Disability insurance
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now!

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at recruitment@qbe.com

Skills:

Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time ManagementApplication Close Date: 04/06/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.