Primary Details

Time Type: Full timeWorker Type: EmployeeJoin QBE and play a crucial role in delivering exceptional claims services. You will be responsible for investigating, evaluating, and negotiating cases to ensure fair and satisfying resolutions in line with company guidelines.

Your new role

• Handle Engineering, Contractors’ All Risks and Property claims within delegated authority in compliance with company policies
• Assist team manager in maintaining daily operations of the team to ensure consistent, accurate and fair claims processing in a high level of integrity
• Ensure legitimate claims are paid in accordance with policy conditions by providing technical advice
• Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels
• Assist in providing training and guidance to junior team members
• Achieve optimum levels of customer service through improved claims outcomes, reduced claims costs and managing of service providers
• Provide feedback on claims activity and developing trends to all stakeholders

About you

• Tertiary graduate with professional qualifications in insurance or related disciplines. Holder of ANZIIF or ACII will be an advantage
• Relevant experience in handling Engineering/Contractors’ All Risks claims. Some knowledge in handling property claims is an advantage.
• Customer-oriented, well organised, good team player and able to work independently
• Pleasant personality with excellent communication skills in both English and Chinese
• Sound PC Skills
• Candidates with loss adjusting background is welcome

*Lesser experienced candidate will be considered as Assistant Manager, Engineering, Claim

About QBE

What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE! 🌟

🌟 Flex and hybrid working options

🏡 Work from home policy

👨‍👩‍👧 Paternity leaves matching with maternity leave

🧘‍♀️ Well-being programs

💰 Pensions

🩺 Medical benefits

🌍 Globally, access to online learning via LinkedIn Learning

👪 On top of annual leaves, 3 additional days off (Family care leaves)

📚 Study leave

💍 Marriage leave

🎁 Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth! 🌟 #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now, so you can be part of our success – and we can be part of yours.

Your career at QBE — Let’s make it happen.

Skills:

Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.