Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to support the specialist People function by contributing to the development and implementation of policies, programs, and practices. This includes mentoring new hires, providing process initiatives, and administering various People employee programs to meet organisational needs. Additionally, the role involves daily activities within People Service Delivery, covering compensations, benefits, payroll, People admin, and other related tasks to support the organisation's business requirements.

Responsibilities:

• Execute operational objectives for the specialist People function.
• Deliver quality, timely and accurate resolution following the set SLA – Service Level Agreement.
• Support the implementation of the specialist People function strategy and operational initiatives.
• Contribute to the development, streamlining, and implementation of policies, processes, and procedures to meet business needs.
• Provide interpretation and advice to the business regarding policies, processes, and procedures.
• Research and analyse issues based on market information and contribute to the development of recommendations to resolve business issues.
• Build advanced knowledge of current legislation, market trends, future direction, and best practices relevant to the specialist People function.
• Assist in driving improvements to People policies, practices, and processes across sites, considering cultural differences.
• Manage the security and maintenance of People personnel files to ensure compliance and readiness for regulatory inspection.
• Provide support to employees for complex People-related transactions and resolve related issues promptly.

Work Experience:

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Call centre experience in insurance and/or banking industry with billing responsibilities.
• Increasing level of responsibility in call centre environment.
• Policy administration experience.
• Experience in BPO industry with shifting schedules.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency:

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Collaboration Tools, Communication, Critical Thinking, Employee Relations Investigations, Human Resources (HR), Human Resources Policies, Intentional collaboration, Labor and Employment Law, Managing performance, Problem Solving, Risk Management, Stakeholder Management, Strategic Management, Succession Planning, Team Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.