Primary Details

Time Type: Full timeWorker Type: Employee

• Location: Parramatta, Adelaide, Brisbane, Canberra, Lismore, Sydney, Brisbane, Melbourne or Perth

• Type: Permanent, full time

• Hybrid role, Happy to talk flexible working

The opportunity

We’re currently looking for a Technical Dispute Officer to support high-quality complaint resolution, regulatory compliance, and process improvement. This is a great opportunity to apply your technical expertise and help shape a customer-focused approach across our operations.

Your new role

• Contribute to the delivery of the Customer Relations’ strategy through policy, process, and compliance support aligned with regulatory standards.

• Ensure consistent application of complaint handling frameworks and maintain up-to-date communication templates in line with industry changes.

• Provide technical guidance and insights to support continuous improvement, training, and the Learning & Development framework.

• Conduct portfolio reviews and escalate systemic issues to ensure effective dispute resolution and regulatory compliance.

• Build and maintain strong internal and external stakeholder relationships to stay ahead of industry trends and influence best practices.

• Actively coach and mentor peers, supporting onboarding programs and fostering a collaborative, customer-focused team environment.

About you

• Extensive experience in general insurance operations, with a strong background in risk and compliance, and hands-on claims management expertise.

• Proven ability to work independently and build effective relationships across diverse teams and senior stakeholders.

• Demonstrated leadership, planning, and problem-solving skills with high attention to detail and analytical capability.

• Solid understanding of insurance products, regulatory frameworks, and complaint handling standards

• Experienced in training, development, and compliance, with strong presentation skills and the ability to communicate clearly and confidently.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• Voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

• Family Friendly Workplace accredited employer since 2021

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Analytical Thinking, Business Process Improvements, Communication, Complaint Management, Conflict Resolution, Critical Thinking, Financial Products, Insurance Regulations, Intentional collaboration, Managing performance, Problem Solving, Quality Assurance (QA), Regulatory Compliance, Risk Management, Stakeholder ManagementApplication Close Date: 07/08/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.