Primary Details

Time Type: Full timeWorker Type: EmployeeResponsible for the strategy definition, strategy execution, agency servicing and business performance of channels (ie. Agencies and Local Brokers (ALBs) / Agencies and Financial Advisors) – all classes. Enabling our channels (ie. ALBs / intermediaries ) to provide valuable service and continuously enhance customer relationship. Build customer loyalty aligned with our QBE value proposition. This role has P&L responsibility for the channel (i.e. ALBs / agency, direct and financial advisors), which includes all associated tasks and activities for strategy, growth, profitability, business planning, performance management, people management etc.

The Opportunity

• Responsible for the strategy definition, strategy execution, agency servicing and business performance of channels (ie. Agencies and Local Brokers (ALBs) / Agencies and Financial Advisors) – all classes.
• Enabling our channels (ie. ALBs / intermediaries ) to provide valuable service and continuously enhance customer relationship
• Build customer loyalty aligned with our QBE value proposition
• This role has P&L responsibility for the channel (i.e. ALBs / agency, direct and financial advisors), which includes all associated tasks and activities for strategy, growth, profitability, business planning, performance management, people management etc.
• Ensure compliance with Insurance Authority’s regulations & requirements
• Support best practice and continuous improvement in relation to training, compliance, and practice management in conjunction with internal stakeholders
• Ensure all personal accreditation levels and compliance requirements are adhered to
• Support the local compliance requirements
• Establish and develop relationships and promote company image with key clients

Your new role

• Monitor client and market requirements and client feedback by conducting client calls / visits
• Learn about new products and understand commission structures for each product in order to enhance the relationships with clients
• Provide product expertise to intermediaries on the range of products offered
• Monitor and review one’s own performance against individual sales targets
• Coaching and mentoring team performance to achieve planned targets
• Increase distribution force, Adoption % of digital technology by agents, ALBs / Agents and financial advisors engagement and performance management including motivate top agents and PIP poor agents, Working with internal stakeholders to maintain service and achieve high NPS
• GWP and New business % year-on-year growth, Working with underwriting team to achieve targeted NCOR % in ALBs / Agents and financial advisors, Manage and improve ALBs / Agents and financial advisors debtors and commission ratio

About you

• Demonstrated planning, prioritization and organization skills
• Strong client orientation/customer service skills
• Strong analytical, leadership, communication & interpersonal skills
• Sound PC skills
• Professional qualification in insurance or related disciplines or degree holder preferred
• Relevant experience in general servicing and underwriting with at least 5 years in managerial capacity
• Advanced knowledge of insurance sales/business development function

About QBE
What if you could have a positive impact – at work and in the world?
At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.

Benefits
Excited to share our comprehensive benefits package at QBE! 🌟

🌟 Flex and hybrid working options
🏡 Work from home policy
👨‍👩‍👧 Paternity leaves matching with maternity leave
🧘‍♀️ Well-being programs
💰 Pensions
🩺 Medical benefits
🌍 Globally, access to online learning via LinkedIn Learning
👪 On top of annual leaves, 3 additional days off (Family care leaves)
📚 Study leave
💍 Marriage leave
🎁 Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth! 🌟 #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now, so you can be part of our success – and we can be part of yours.

Your career at QBE — Let’s make it happen.

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Analytical Thinking, Business Continuity, Business Development, Communication, Critical Thinking, Customer Service, Financial Products, Intentional collaboration, Managing performance, Qualitative Analysis, Research Analysis, Risk Management, Stakeholder Management, Team Management, Waterfall Model

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.