Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to drive process re-engineering and improvement initiatives, ensuring streamlined operations, coordinated service delivery, and enhanced employee experience.

The opportunity

We’re looking for an experienced Business Improvement Analyst to join our newly formed team in Auckland. This is a fantastic opportunity to help shape how we deliver smarter, more efficient systems and processes across the business. Help build the capability within the NZ team to deliver on their strategic goals. This is a fixed-term contract until December 2026.

Your new role

As part of a newly created team of three, you’ll be instrumental in driving process re-engineering and improvement initiatives across our operations. Your work will help streamline processes, enhance service delivery, and improve the employee experience.

Reporting to the Business Optimisation Portfolio Manager, with a dotted line to the General Manager, Operations & Risk, your key responsibilities will include:

• Identifying and delivering service improvement initiatives using recognised process improvement methodologies.

• Contributing to the delivery of multiple projects, ensuring high-quality outcomes and timely execution.

• Managing risk identification, mitigation, and reporting in line with our Risk Management Framework.

• Supporting senior leaders in aligning priorities across business units.

• Assisting in the development of project documentation in accordance with company standards.

• Facilitating meetings and workshops to support project delivery.

• Promoting best practices and continuous improvement across teams.

More information and the full job profile will be shared with shortlisted applicants during the interview process.

About you

You’re a proactive problem-solver with a passion for driving meaningful change. You bring:

• A Six Sigma Green Belt qualification.

• 3+ years’ experience in business improvement, systems optimisation, or process enhancement.

• Experience in the Insurance or financial services sector (preferred).

• Strong stakeholder management skills, including working with senior leaders.

• Understanding of project lifecycles and process improvement methodologies - familiarity with Agile methodologies is advantageous.

• A keen eye for identifying opportunities to innovate and improve systems and processes.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Your career at QBE — let’s make it happen!

www.qbe.com/nz/about-qbe/careers

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection, trauma insurance & Death and Total Permanent Disability insurance

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

Apply now!

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at recruitment@qbe.com

Skills:

Analytical Thinking, Business Process Analysis, Business Process Improvements, Business Process Modeling, Business Transformation, Critical Thinking, Customer Service, Intentional collaboration, Managing performance, Negotiation, Process Improvements, Process Refinement, Risk Management, Stakeholder Management, Strategic PlanningApplication Close Date: 25/09/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.