Primary Details

Time Type: Full timeWorker Type: EmployeeLead process re-engineering and improvement initiatives, ensuring streamlined operations, coordinated service delivery, and enhanced employee experience.

• Location: Auckland

• Type: Permanent, full time

• Hybrid role, Happy to talk flexible working

The opportunity

We’re looking for an experienced Business Improvement Lead to join our newly formed team in Auckland. This is a fantastic opportunity to help shape how we deliver smarter, more efficient systems and processes across the business.

Your new role

As part of a newly created team of three, you’ll lead process re-engineering and improvement initiatives, ensuring streamlined operations, coordinated service delivery, and enhanced employee experience.

Reporting to the Business Optimisation Portfolio Manager, with a dotted line to the General Manager, Operations & Risk.

Key responsibilities will include:

• Lead the improvement initiatives with responsibility for timelines and outcomes.

• Lead the adoption of a recognised methodology for process improvement and understanding of the customer journey.

• Lead adoption of technology that supports improved process visibility, collaboration, knowledge, governance, intelligence, and automation.

• Assist in the development of project documentation in alignment with company policies.

• Create improvement artefacts such as process maps, benefit analysis, and KPIs.

• Effectively utilises service data and feedback from stakeholders to support the prioritisation of improvements.

• Work with stakeholders from across QBE to evolve processes though process innovation and practice.

• Ensure improved processes are embedded and implemented by responsible people and communicate their role and deliver the training required to build capability.

• Ensure the benefits of robust process management are recognised across the division.

• Contribute to a positive and rewarding work environment and supports team members through change.

More information and the full job profile will be shared with shortlisted applicants during the interview process

About you

You’re a proactive problem-solver with a passion for driving meaningful change. You bring:

• A Six Sigma Green Belt or Black Belt qualification.

• 5-10 years’ experience in business improvement, systems optimisation, or process enhancement.

• Experience in the insurance or financial services sector (preferred).

• Strong stakeholder management skills, including working with senior leaders.

• Understanding of project lifecycles and process improvement methodologies - familiarity with Agile methodologies is advantageous.

• A keen eye for identifying opportunities to innovate and improve systems and processes.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• Voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

• Family Friendly Workplace accredited employer since 2021

Apply now

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Analytical Thinking, Business Transformation, Communication, Critical Thinking, Influencing Others (Inactive), Intentional collaboration, Managing performance, Operational Efficiency, Presenting with Impact, Process Improvements, Process Management, Project Delivery, Risk Management, Stakeholder Management, Waterfall ModelApplication Close Date: 26/09/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.