Underwriting Operations Manager – Delegated & QBE Portfolio Solutions

London, Full-Time

We’re looking for an experienced and driven Underwriting Operations Manager to lead our Delegated and QBE Portfolio Solutions (QPS) Operations team. This newly created role, is designed for a strategic thinker and operational leader who thrives on delivering exceptional service, driving continuous improvement and partnering across functions to elevate underwriting performance.

Your New Role

You will play a key role in shaping the future of our delegated authority operations and be responsible for ensuring accurate, timely and high-quality service delivery to our underwriting teams.

Key Responsibilities

• Direct, motivate, develop, coach and manage the Underwriting Operations team including recruitment of additional headcount as part of our growth plans

• Support and maintain a culture of continuous process improvement in your team and amongst the wider DUA community

• Maintain oversight of service delivery and use root cause analysis to identify any service underperformance

• Build strong relationships with key stakeholders to establish service delivery standards and an effective monitoring framework

• Act as the key point of contact on all operational issues for all Product Directors and Portfolio Managers across your remit

• Lead Change delivery and participate in modernisation initiatives related to delegated business

• Triage and prioritise improvements within the context of the wider Operations and Underwriting strategy, and drive process consistency across the Insurance Division

• Liaise with Global Shared Service Centre (GSSC) counterparts to resolve queries and manage workloads and take ownership of performance monitoring of GSSC within your remit

• Build an understanding of operational processes for your product area in our overseas offices and work with Operations Managers to drive consistency

• Own London Market processes and systems used within your remit, collaborating with stakeholders in Technology, Underwriting & DUA Management

About You

• Extensive experience in Underwriting Operations and a strong background within delegated authority

• Strong leadership skills, with a track record of recruiting, managing, coaching and developing high-performing teams

• Strong understanding of London Market systems and processes, and the ability to drive consistency across geographies and product lines

• Excellent stakeholder management and communication skills, with the ability to build trusted relationships

• Change management and transformation experience with excellent analytical and problem-solving skills

• Familiarity with global service centres and experience managing offshore operational relationships and performance is desirable

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. We offer an extensive choice of other options to suit you!