Primary Details

Time Type: Full timeWorker Type: Employee

The Opportunity: The Technology Portfolio & Program Management function leads cross functional technology programs and portfolio segments within NAU IT, ensuring strong alignment with business goals, strategic capabilities, and regulatory and compliance expectations. The role provides disciplined oversight across planning, execution, governance, architecture and security reviews, financial stewardship, and stakeholder communication.

This position manages program interdependencies, costs, financials, risks, and issue resolution from initial scoping through full embedding of solutions. It also provides people leadership for the Project Management team and plays a central role in ITSC governance, executive reporting, and vendor/partner delivery management.

•Location: Fargo, North Dakota, Council Bluffs, Iowa or Ramsey, Minnesota

•Work Arrangement: This role requires 3 days/week in the office

•The salary range for this role is between $134,500-$201,500, depending on experience

Your New Role:

• Participate in strategic planning with senior business leaders to ensure technology delivery aligns with organizational goals and strategic imperatives.
• Ensure all initiatives are set up with clear objectives and deliver against agreed time, budget, scope, and quality expectations.
• Provide subject matter expertise on business demand, helping determine value‑add and priority across the portfolio.
• Manage relationships between the business and IT to ensure clarity, alignment, and effective decision‑making throughout initiative lifecycles.
• Lead, manage, and hold the Project Management team accountable for consistent delivery practices, documentation standards, and execution excellence.
• Own and refine Project Management team processes, workflows, and operating mechanisms to support predictable, repeatable delivery outcomes.
• Identify and manage interdependencies, risks, and issues across all initiatives, ensuring they are resolved or escalated appropriately.
• Develop and maintain constructive working relationships with internal and external stakeholders across functions and levels.
• Manage assigned vendors throughout the vendor lifecycle, ensuring delivery expectations are met and supporting cross‑team alignment.
• Provide overall program management across complex, matrixed delivery environments, bringing together teams across IT, business, and external partners.
• Produce clear, concise program status updates and executive‑level communications summarizing progress, risks, decisions, and required actions.

Necessary Work Experience includes:

• Relevant experience leading complex technology projects or programs within an IT organization.
• Demonstrated ability to manage delivery across multiple teams, functions, and stakeholders.
• Experience overseeing initiatives from inception through implementation, ensuring alignment to strategy, scope, schedule, and quality expectations.

Preferred Work Experience includes:

• Experience in insurance, regulated industries, or similarly complex operational environments.
• Proven ability to work effectively with stakeholders at all levels of the organization, including senior business leaders and technology executives.
• Strong relationship management skills with a track record of influencing decisions, resolving conflicts, and driving alignment across teams.
• Senior‑level stakeholder management experience, including preparation and delivery of executive‑level communications.
• Solid understanding of the software development lifecycle (SDLC) and technology delivery practices.
• Significant experience in Project, Program, or Portfolio Management roles with responsibility for cross‑functional initiatives.
• Experience leading or supporting senior delivery or account management functions within IT.
• Demonstrated ability to translate business needs into actionable plans and to identify value‑add opportunities across a portfolio.
• Experience working within or alongside outsourced IT arrangements, including coordination with system integrators and external vendors.
• Experience managing interdependencies, risks, financials, and resource constraints across multiple, concurrent initiatives.

QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE? What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

Supplementary information

Skills:

Critical Thinking, Delivery Management, Financial Products, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Portfolio Management, Prioritization, Problem Solving, Risk Management, Stakeholder Management, Strategic Thinking, Team Management, Waterfall Model

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.