Primary Details

Time Type: Full timeWorker Type: EmployeeTo lead the centralised Facilities Management Function, providing strategic oversight and performance management of QBE’s centrally administered broker facilities. The Facility Manager will drive growth, optimise outcomes, and ensure alignment with QBE’s commercial objectives, acting as the primary point of contact for broker engagement and facility performance.

Broker Facilities Manager

Location: London

Permanent - Hybrid, Full-Time

We are recruiting a Broker Facilities Manager to lead our centralised Facilities Management Function. You will provide strategic oversight, governance and performance management of our centrally administered broker facilities, ensuring you deliver profitable growth and align with our commercial objectives.

The successful applicant will lead on management of core panel facilities, driving revenue growth and fostering key broker relationships. The role will be focused on contestable panel facilities where QBE retains underwriting control.

If you thrive in a fast‑paced, evolving environment and enjoy influencing commercial outcomes at scale, this is a unique opportunity to build and lead a function that is central to our long‑term strategic ambitions.

Your New Role

In this role, you will establish best‑practice frameworks for governance, performance oversight and commercial optimisation of QBE’s centrally administered facilities portfolio. As a data‑driven leader, you will deliver high‑quality insights to enable enabling better trading behaviours and more informed decision‑making across the business.

Key Responsibilities

• Lead the evaluation, acceptance and commercial structuring of new and renewal facility opportunities, ensuring alignment with QBE’s strategy and growth objectives
• Lead broker engagement, attending regular meetings to drive facility performance and surface actionable insights for distribution and underwriting teams
• Manage and develop the Facilities Management Team, fostering a culture of continuous improvement and collaboration
• Deliver high-quality data and management information (MI) to Market Management and Underwriting teams, supporting data-driven decision-making
• Oversee the standardisation of facility structures, coverage and contractual terms across broker partners
• Drive commercial discipline by managing payments, commissions and expense planning, ensuring profitability and compliance
• Optimise the facility portfolio by identifying growth opportunities and proactively managing underperforming facilities
• Develop a “response library” to improve efficiency and consistency of responding to facility tenders
• Ensure effective operational maintenance of facilities, including oversight of legal, compliance and payment processes

About you

• Proven experience in facilities management, insurance distribution or a related commercial environment – ACII accreditation is preferable, not essential
• Strong analytical skills, with the ability to interpret complex data and provide actionable insights
• Excellent stakeholder management and negotiation skills, with experience engaging with brokers and internal partners
• Demonstrated ability to lead teams and manage projects to successful outcomes
• Knowledge of insurance market dynamics, facility structures, and commercial frameworks
• High level of commercial acumen and understanding of financial performance metrics
• Strong communication and presentation skills

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 30 days holiday a year with the option to buy up to 2 additional days
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad

As well as the benefits above we also offer an extensive choice of other options to suit you!

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

To learn more about our achievements, click here

Apply now and let’s make it happen!

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Skills:

Audit Management, Business Management, Collaboration Tools, Communication, Critical Thinking, Governance Models, Intentional collaboration, Managing performance, Performance Management (PM), Prioritization, Risk Management, Stakeholder Management, Strategic Management, Strategic Planning, Team ManagementApplication Close Date: 23/02/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.