Primary Details

Time Type: Full timeWorker Type: Employee

• Location: Sydney or Melbourne
• Type: Permanent, full time
• Hybrid role, Happy to talk flexible working

The opportunity

We have a brand new opportunity for an experienced Senior Manager Payments to join the AUSPAC Consumer team. Reporting to the Head of Strategic Programs and Business Streams, you will act as a key liaison between stakeholders and external payment providers, ensuring that QBE and customer needs are met and payment solutions are maximised.

Building a payment product vision and strategy will be key, to enable and start delivering key changes for the internal and external payment journey for Consumer products at QBE.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As Senior Manager Payments you will be a senior internal expert on payment solutions, including payment processing, payment platforms/gateways, innovative digital payment solutions ensuring the business stays up to date with industry trends.

Key responsibilities will include;

• Develop and maintain a payments product roadmap for Consumer, representing business and technology capabilities
• Act as the voice of the customer and liaison between business, technology, external parties and the team
• Define, refine, communicate, and lead the mission for Consumer Payments, making product lifecycle decisions, through a strategic and operational lens
• Manage the payments strategic and operational considerations, ensuring regulatory compliance across the entire domain
• Shape the Payments initiatives backlog by defining and prioritising streams, user stories, and epics
• Inspect and evaluate progress, removing impediments to progress
• Identify, own, and manage risks involved in running the business in line with the company risk management framework

About you

The ideal candidate will have extensive experience in a Payments role within financial services, understanding both current and innovation in payment solutions. You will also have;

• Working knowledge of Payments within complex organisations, including operational understanding and product ownership
• Strong skills working with and influencing Senior Stakeholders
• Experience managing projects, change, and continuous improvement
• Practical experience in designing, creating, and administering consumer Payment solutions
• Experience or exposure to partner/supplier relationship management

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click here.

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen!

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Analytical Thinking, Business Management, Coaching for success, Commercial Acumen, Communication, Critical Thinking, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Portfolio Management, Risk Management, Stakeholder Management, Strategic Leadership, Strategic ManagementApplication Close Date: 28/02/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.