Primary Details

Time Type: Full timeWorker Type: Employee

Application Delivery Specialist

• Location: London

• Type: Permanent, full time

• Happy to talk flexible working

The Opportunity

QBE is seeking an experienced Application Delivery Specialist to join our Data & Analytics team based in London. This role reports to the Application Delivery Lead and is responsible for the stability, resilience, and continuous improvement of business‑critical data platforms, while leading a team delivering BAU support and small, high‑value changes.

This role is ideal for a proactive candidate who thrives in regulated environments, can balance operational excellence with change delivery, and is confident engaging senior stakeholders across Technology and business.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Provide senior‑level application support for business‑critical Data & Analytics platforms, contributing to service stability, resilience, and continuous improvement

• Act as a key contributor to Incident, Problem and Change Management, including support for major incidents and senior‑stakeholder communications

• Contribute to the prioritisation and delivery of small enhancements and fixes within a fixed BAU capacity model, balancing operational risk and business value

• Work closely with business stakeholders (including Actuarial, Underwriting, Operations and Finance) to understand user needs, agree priorities, and manage expectations

• Coordinate day‑to‑day activities of delivery partner teams across offshore locations, supporting service quality and timely delivery

• Coach and mentor team members, support knowledge transfer, and contribute to process improvement initiatives

• Support effective monitoring, alerting, and operational readiness across supported platforms

About you

• Proven experience leading production support teams in complex enterprise environments within financial services (insurance or banking)

• Experience operating in regulated environments, with strong understanding of enterprise risk management, governance, and controls, including audit support

• Experience supporting large‑scale MI, ETL, data warehousing and analytics platforms, including batch‑driven environments

• Strong working knowledge of ITIL‑based service management, with hands‑on experience across Incident, Problem and Change, and ITSM tools such as ServiceNow and/or Remedy (mandatory)

• Proven ability to manage business‑critical systems in time‑pressured, highly visible environments

• Strong stakeholder management and prioritisation skills, including negotiation where delivery capacity is constrained

• Experience leading delivery squads operating within an Agile delivery model with hands‑on experience facilitating and participating in core Agile ceremonies

• Experience working with third‑party vendors and offshore delivery models

• Track record of delivering process improvements that strengthen stability, control, and risk posture

• Awareness of MS SQL, monitoring and observability tools, and capacity planning considerations in large‑scale IT environments

• ITIL Foundation certification (mandatory); Agile / Scrum Master certification (desirable)

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 30 days holiday a year with the option to buy up to 2 additional days.

• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

Insurance Post British Insurance Awards 2025:

• Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

To learn more about our achievements, click here

Apply now and let’s make it happen!

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Skills:

Adaptability, Communication, Critical Thinking, Customer Service, Information Technology Applications, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Programming Languages, Risk Management, Software Development, Software Development Life Cycle (SDLC) Methodologies, Stakeholder Management, Technical SupportApplication Close Date: 03/04/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.