Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to analyse and research all detected fraud claims and to issue intelligence reports on behalf of all QBE lines of business.

Claims Fraud Analyst

• Chelmsford or Leeds

• Permanent, full time (hybrid)

The opportunity

A great opportunity to join QBE’s award-winning fraud team. As a Fraud Analyst you will be part of a small team of Analysts who receive, review and re-distribute intelligence received by multiple sources as well as develop internal findings. You will work closely with the adjusters to identify fraud threats and provide advice on suspicious claims to eliminate fraud risk from the business.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Produce high quality written reports and advice for the business, to include recommendations

• Using Company data and information ensure regular detailed analysis is undertaken to identify patterns and indicators of fraudulent activity, and timely reports produced for the Senior Fraud Analysts and SIU Leadership team and business areas as applicable.

• Manage and process the outputs of our automated fraud prevention systems used by the SIU, to include research, referral/reporting to business areas as well as the SIU team

• Monitor and analyse the performance of Company fraud prevention systems, to include automated rules and scorecards, periodically recommending changes to rules and scorecards as applicable.

• Ensure timely and accurate loadings are made to fraud prevention systems, and ensure supporting records are in place, that are, compliant with the use of such systems.

• Provide advice and support to business areas and SIU with regards to potential fraud risks.

• Submit Suspicious Activity Reports as necessary to the Company MLRO

• Assist with the testing of new automated fraud prevention strategies before implementation into the business.

• Support the SIU Assistant Claims Manager in the formation, delivery and management of counter fraud services to the business.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

About you

• Investigative experience in a similar role is preferred

• Understanding of current and emerging fraud threats

• Experience using an automated fraud prevention tool

• Production of high quality data analysis reports

• Experience of interrogation and analysis of significant and complex data sets, to identify trends, patterns and indicators of fraudulent/ irregular activity

• Experience in working in a shared service/operations team and meeting/managing differing expectations of key stakeholders from different business areas

• Motor & Casualty claims fraud experience

• A good understanding of fraud prevention and relevant fraud related legislation and case law

• Knowledge of the FCA requirements and the regulatory framework relating to general insurance

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.

• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.

• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year

• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

To learn more about our achievements, click here

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Skills:

Claims Administration, Collaboration Tools, Communication, Critical Thinking, Customer Service, Detail-Oriented, Fraud Investigations, Fraud Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Prioritization, Report Writing, Risk Management, Time Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.