Primary Details

Time Type: Full timeWorker Type: Employee

Senior Team Leader – Insurance Operations (Motor)

Role Highlights

• London with hybrid working
• Drive continuous improvement, efficiency and positive change

The Opportunity

We currently have an exciting opportunity for a Senior Team Leader to join our Underwriting Operations team in London.

This role leads and develops a team of Underwriting Assistants, delivering accurate, timely and high‑quality service across a defined product or line of business. Working as part of a wider leadership team, you’ll collaborate closely with other managers to drive continuous improvement, efficiency and positive change, while maintaining strong service standards.

You’ll also provide broader leadership support within the function, including stepping in for senior management when required.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Contribute to the delivery of operational objectives across the underwriting function and wider business.
• Lead and oversee service delivery for the assigned business unit, ensuring a consistently accurate, high‑quality and timely service.
• Build and maintain strong, collaborative relationships with key stakeholders across the business.
• Support the achievement of underwriting profit and growth targets for the relevant product or line of business.
• Work in partnership with the Operations Manager and the business to support operational change and transformation initiatives.
• Set clear service delivery standards, monitoring performance to drive continuous improvement and more efficient ways of working.
• Ensure all activity complies with legal, regulatory and FCA requirements.
• Handle complaints in line with FCA guidelines, providing guidance and support to less experienced team members when needed.
• Coach, train and mentor the team to support performance, capability development and delivery of agreed targets.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

About you

• People management experience in insurance with the ability to lead and coach others
• Previous experience of change management and process mapping
• Great communication and relationship building skills
• Able to manage performance and deliver results
• Data analysis skills
• Keen to embrace technology and new ways of working

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

To learn more about our achievements, click here

Apply now and let’s make it happen!

Skills:

Adaptability, Analytical Thinking, Communication, Critical Thinking, Customer Value Management, Insurance Underwriting, Intentional collaboration, Managing performance, Operations Management, Prioritization, Process Improvements, Regulatory Compliance, Risk Management, Service Delivery, Stakeholder ManagementApplication Close Date: 14/04/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.