Primary Details

Time Type: Full timeWorker Type: Employee

Role Highlights

• Auckland based, full-time hours, 12-month contract.
• Drive end-to-end change that delivers measurable adoption across QBE Pacific.
• Hybrid working, happy to talk flexible working.

The Opportunity

We have an opportunity for a Senior Change Manager to join us on a 12-month fixed-term contract. You’ll lead end-to-end change across key initiatives in the QBE Pacific strategy and roadmap, partnering with Delivery Leads, Business Owners, Product Owners and teams across Technology, Risk, People, Marketing and Communications to embed new ways of working. Initiatives include innovation, AI and emerging technologies, with a focus on sustained adoption and measurable outcomes across the Pacific.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Reporting to the GM Operations & Risk and working closely with the Strategic Change and Performance Manager, you’ll lead end-to-end change across priority initiatives by building engagement, readiness and adoption. You’ll work with leaders and cross-functional teams to assess impacts, manage risks, shape communications and learning, and support a smooth transition into business-as-usual. You’ll also role model calm, inclusive and constructive leadership in complex, fast-paced environments.

Key responsibilities include:

• Translate program objectives into practical, people-centred change plans aligned to timelines, dependencies and the enterprise change strategy.
• Act as a trusted adviser to sponsors, business owners, product owners and delivery teams on change impacts, risks, readiness and mitigation.
• Influence and coach leaders to role model change and reinforce new behaviours, including adoption of AI, emerging technologies and innovative solutions.
• Shape and deliver clear change narratives, communications, engagement activities and feedback loops tailored to different audiences.
• Lead impact and readiness assessments, support go-live and stabilisation, and enable handover and embedment into BAU.

More information and the full job profile can be shared with applicants during the interview process.

About you

You’re an experienced change professional who can lead end-to-end, enterprise-wide transformation in complex, matrixed environments. You bring a practical, people-centred approach, strong stakeholder influence, and the ability to navigate ambiguity and pace to help teams adopt new ways of working, including AI-enabled solutions.

What you’ll bring:

• Experience supporting adoption of AI-enabled solutions and/or emerging technologies and applying learnings to improve outcomes.
• Strong stakeholder and executive engagement skills, with the ability to influence without formal authority.
• Proficiency in Microsoft Office and sound knowledge of change management methodologies and tools (e.g., Prosci, ADKAR), with practical, outcome-focused application.
• Strong facilitation and analytical capability, including running workshops, assessing impacts and risks, and implementing readiness and mitigation actions.
• Experience in Insurance or Financial Services is an advantage (relevant experience from other industries will also be considered).
• A Bachelor’s degree in Business, Human Resources, Psychology, or a related field is desirable.
• Change management certification (e.g., Prosci, APMG) is highly regarded.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Skills:

Change Management, Conflict Management, Critical Thinking, Delivery Management, Influencing Others (Inactive), Intentional collaboration, Managing performance, Negotiation, Problem Solving, Process Improvements, Process Refinement, Project Delivery, Risk Management, Stakeholder Management, Waterfall ModelApplication Close Date: 14/04/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.