Primary Details

Time Type: Full timeWorker Type: Contingent WorkerThe purpose of this role is to support business partners in gathering requirements, providing expertise, and executing plans to enhance business capability and achieve results. This role involves collaborating with technology teams to deliver system incidents, enhancements, and solutions, as well as conducting analysis of business needs and managing stakeholders to support organisational growth and promote positive changes in the analysis process. Additionally, this role acts as a liaison between the business and IT teams, providing technical knowledge, executing production support tasks, and maintaining relationships to drive system and process improvements.

Responsibilities:

• Serve as a Subject Matter Expert (SME) for key internal stakeholders, ensuring high levels of customer satisfaction are achieved.

• Investigate and respond to production support items within SLAs, escalating when necessary and establishing workarounds.

• Identify and recommend continuous improvement initiatives to enhance performance and efficiency.

• Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.

• Assist in the development of project documentation and best practices.

• Analyse workflow and create process maps to identify areas for improvement.

• Support end-users by ensuring thorough understanding of user requirements and providing relevant process documentation.

• Collaborate with developers and subject matter experts to achieve departmental service-level agreements.

• Participate in implementation planning and support successful outcomes.

• Complete system and procedure performance testing, providing recommendations for improvement.
  

Work Experience:

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Workable understanding of process integrated with technology systems in an 'agile' framework.

• Extensive experience in systems used in Consumer Lines such as Change, Guidewire, and Evolve.

• Business analysis, technical analysis, and improvement experience, including Workday experience.

• Solid experience in IT, with exposure to business process re-engineering, commercial analysis, development and monitoring of SLAs, and business transformation.

• Data analysis experience.

• Process mapping experience.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Business Management, Business Transformation, Communication, Critical Thinking, Global IT Infrastructure, Information Technology Applications, Intentional collaboration, IT Project Lifecycle, Managing performance, Prioritization, Process Improvements, Requirements Gathering, Research Analysis, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.