Primary Details

Time Type: Full timeWorker Type: Employee

• Permanent full-time role

• Location: Parramatta or Newcastle

• Hybrid working

The opportunity

We have an exciting opportunity in our NSW Nominal Insurer business for an experienced leader to establish and lead our newly created Legislative Reform Team, focusing on the management of psychological injury claims and assessment of eligibility under the recent changes to the NSW Workers Compensation legislation.

This is a pivotal role at QBE, responsible for shaping how we deliver fair, consistent and compliant outcomes in a complex and evolving legislative environment. You will lead a specialist team, embed new ways of working, and play a key role in translating legislative reform into practical, high-quality claims management.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Lead and embed a new specialist claims service focused on psychological injury and legislative reform.

• Provide strong leadership and direction to a team of claims professionals, supporting capability uplift in eligibility assessment, legislative interpretation and quality decision making.

• Drive consistent application of the NSW Workers Compensation legislative changes, ensuring compliance with statutory obligations and QBE standards.

• Translate legislation, guidance material and case law into clear operational processes and coaching for your team.

• Oversee claims decision making, including eligibility determinations, dispute management, reserve setting and authorisations within delegation.

• Partner closely with internal stakeholders including Technical, Quality, Legal, Dispute Resolution and Change teams to support effective reform implementation.

• Monitor performance, quality and customer outcomes, using insights to drive continuous improvement and build confidence in decision making.

• Manage complaints, escalations and investigations relevant to psychological injury claims.

About you

• Demonstrated leadership experience in Workers Compensation claims, with strong capability in managing complex or sensitive claims.

• Sound understanding of NSW Workers Compensation legislation, with experience interpreting and applying legislative change in a practical environment.

• Proven ability to lead teams through change, building clarity, confidence and engagement during periods of reform.

• Strong coaching and people leadership skills, with a passion for developing technical capability and professional judgement.

• Excellent communication and stakeholder management skills, with the ability to explain complex legislative concepts clearly and simply.

• A balanced, fair and evidence-based approach to claims decision making.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Skills:

Business Process Improvements, Claims Administration, Claims Settlement, Conflict Resolution, Critical Thinking, Customer Value Management, Emotional Awareness, Individual Resilience, Intentional collaboration, Managing performance, Mentorship, Personal Injury Claims, Regulatory Compliance, Risk Management, Team DevelopmentApplication Close Date: 14/04/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.