Primary Details

Time Type: Full timeWorker Type: Employee

LMI Claims Specialist

• Location: Sydney or Brisbane
• Type: Permanent, full time
• Hybrid role, Happy to talk flexible working

The opportunity

We have an exciting opportunity for an experienced LMI Claim Specialist to join QBE’s Lenders’ Mortgage Insurance team. In this role, you’ll assess and manage complex LMI claims while providing technical expertise, insights and coaching to QBE LMI colleagues and work closely with our customers, Lenders.

You’ll play a critical role in delivering outstanding customer outcomes, ensuring strong governance, and supporting continuous improvement across LMI claims processes, while meeting all legal, regulatory and ethical requirements.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries, which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

You’ll be responsible for assessing and managing complex LMI claims end to end, while providing technical expertise, insights and coaching to uplift capability across the team. You’ll play a key role in ensuring high‑quality outcomes, strong compliance, and delivering a consistently positive customer experience.

• Assess and manage complex LMI claims, including property realisations and claim submissions, ensuring accuracy and timeliness
• Provide technical leadership, coaching and mentoring on complex claims matters
• Ensure compliance with all legal, regulatory, industry and QBE policy requirements
• Identify policy gaps, process improvements and contribute to maintaining LMI claims manuals, policies and lender guides
• Manage claim escalations, inbox workflows, customer queries and key stakeholder interactions
• Deliver claims insights, identify emerging trends and lead indicators to support effective risk management

Support audits, operational and contractual reporting, and complaint handling ensuring effective and timely stakeholder engagement.

About you

You’re a technically strong LMI or mortgage claims professional with a sharp eye for detail and a passion for quality outcomes. You combine deep industry knowledge with a customer‑focused mindset and enjoy identifying improvements, sharing expertise and supporting others to navigate complex claims matters.

• Experienced in retail property lending, banking or LMI‑related roles
• Proven experience in mortgage or LMI claims assessment and property realisations
• Strong knowledge of the mortgage lifecycle, including origination, hardship, arrears and property realisations
• Sound understanding of relevant regulations (e.g. NCCP, Privacy Act, GICOP, Insurance Contracts Act)
• Experience holding a Delegated Credit or Underwriting Authority (preferred)
• Advanced problem-solving skills, strong communication and coaching capability with a collaborative team focused approach

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’, a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click here.

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen!

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Adaptability, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Project Delivery, Regulatory Compliance, Risk Management, Team DevelopmentApplication Close Date: 29/04/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.