Please see more information about QBE careers here Careers

Role Highlights

• Location: Victoria (metro & regional coverage)

• Type: 12 month fixed term contract, Full-time hours

• Work model: Remote-based with flexibility

• Provided with fully maintained Tool of Trade vehicle (current drivers licence required)

The opportunity

We’re looking for a skilled Motor Assessor to join our Victorian Assessing Team.

In this role you’ll assess vehicle damage and coordinate repairs to ensure vehicles are restored efficiently, with minimal disruption to customers.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

In this role, you will:

• Assess vehicle damage and determine best-practice repair methods and settlement outcomes in line with industry standards, legislation, MVIRI and manufacturer guidelines

• Proactively manage and mitigate claims costs through informed decision-making

• Engage with repairers, suppliers and customers via face-to-face, phone and digital channels

• Source and negotiate suitable replacement parts and repair solutions where required

• Deliver high-quality customer service that meets or exceeds claims service standards

• Support the delivery of Claims strategy and contribute to broader business outcomes

About You

• Strong assessing capability with a sound understanding of repair methods and settlement approaches

• Advanced negotiation and conflict resolution skills

• Experience quoting and assessing accident-damaged vehicles

• Proven customer service expertise, delivering high-quality outcomes

• Excellent communication skills with the ability to build strong stakeholder relationships

• Relevant trade qualification preferred

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

To learn more about benefits of working with us, click here.

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

Apply now and let’s make it happen!

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com