About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

The Opportunity:

Are you passionate about delivering exceptional customer service and making a real difference at the first point of contact? We’re looking for a proactive and detail-oriented individual to join our team, where you’ll play a key role in supporting customers through their claims journey. From handling calls and written correspondence to negotiating settlements and working with automated processes, this role offers variety, challenge, and the opportunity to build your knowledge of legal and regulatory matters. If you’re someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to grow within a supportive team, we’d love to hear from you.

With hybrid office working and excellent benefits including 30 days holiday, you will be working in a supportive and inclusive environment. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!

Your New Role:

• Answer calls and written correspondence from our customers to make sure they have the support they need at the first point of contact

• Action written response correspondence as appropriate

• Liaise with stakeholders regarding claims to ensure the best outcomes for our customers

• Negotiate settlements with third parties

• Entering key data accurately on Excel and in-house systems

• Working with automated assisted processes

• Develop and maintain a knowledge of legal & regulatory matters

• Understand the technical language used in documents and interpret the meaning

• Put the customer at the forefront of everything we do

About you:

• A passion for excellent customer service by going above and beyond to understand our customers’ needs

• Able to follow a detailed process to ensure that all data is accurately recorded in a consistent manner

• The capability to develop and maintain an understanding of legal, regulatory & insurance matters

• A willingness to embrace and help shape innovation and technology within QBE to the benefit of the customer

• Able to adapt to changing customer requirements in a modern workforce.

• Ability to own and resolve problems

• Applicants must have the right to work in the UK as visa sponsorship is not available for this role