Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to oversee and support the Underwriting Operations teams, to ensure they are working in line with the business plan and delegated authority. This involves ensuring high standards of service delivery, identifying opportunities for improvement, and assisting team members in achieving their personal and professional development goals.

Underwriting Team Leader - International Property and Casualty

London, Permanent Full time

Hybrid working

The opportunity

We have a new vacancy for a Team Leader to join our International Property and Casualty team in London. This is an excellent opportunity to join us at an exciting time as we grow and modernise the business. This role will play a key part in QBE’s continued success in International Markets underwriting.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Proactively manage your team’s resource and workflow using KPIs to meet agreed service levels on quality, quantity and deadlines.

• Develop and performance manage your team of Underwriting Assistants, ensuring objectives are aligned to business requirements, and that we continue to build skills and talent.

• Drive a continuous improvement approach in your team and direct on change projects and initiatives for your product area working in partnership with underwriting, operations and IT to strive for operational excellence.

• Ensure that your team complies with all legal and regulatory requirements to meet internal and external obligations.

About you

• Proven experience in people management is desirable.

• Strong and established customer and broker relationships.

• Experience in using risk profiling, pricing tools, and loss models.

• Good interpersonal skills and ability to supervise and motivate a team.

• Knowledge of underwriting administration processes in Lloyds/London Market.

• Experience of identifying and implementing process change in Underwriting Operations.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

Insurance Post British Insurance Awards 2025:

• Winner: Commercial Lines Insurer of the Year,

• Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year

• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

To learn more about our achievements, click here

Apply now and let’s make it happen!

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Skills:

Analytical Thinking, Critical Thinking, Customer Service, Customer Value Management, Detail-Oriented, Insurance Underwriting, Intentional collaboration, Managing performance, Operations Management, Policy Analysis, Price Modelling, Pricing Strategies, Process Improvements, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.