As Canberra’s premier CBD retail and lifestyle destination, Canberra Centre sits at the top of the ACT retail hierarchy—an established, high-performing asset of ~95,000sqm GLA, ~255 tenancies, ~19.4m annual customer visits and ~4,858 car parks, delivering ~$787m MAT sales and consistently strong occupancy. This is a rare opportunity for a proven General Manager to lead a flagship centre at the heart of the nation’s capital—balancing best‑in‑class customer experience, premium retail curation and major stakeholder engagement, while progressing a forward agenda of ongoing capital upgrades, evolving precinct strategy and initiatives such as the newly delivered ticketless parking and customer journey improvements.

About the Role

This is a true end-to-end Centre Management role — part strategist, part leader, part relationship builder.

As General Manager, you’ll take full accountability for the performance, presentation, safety and commercial success of Canberra Centre. You’ll lead a large (onsite) multidisciplinary team and work closely with leasing, development, marketing, operations and investment stakeholders. As the senior face of the asset, your relationship with retailers, government, and the broader community will be critical. It’s a hands-on role in a high-profile environment — perfect for someone who thrives in a dynamic, people-centric culture and enjoys balancing commercial outcomes with exceptional customer and retailer experiences.

Key Responsibilities

• Lead the overall performance of Canberra Centre across operations, financial outcomes, risk, safety and presentation
• Inspire, guide and develop a large onsite team across operations, guest experience, marketing, property management and services
• Build strong, authentic relationships with retailers to drive mutual business success
• Own the P&L and deliver strong commercial outcomes
• Ensure best practice compliance, WH&S and risk management standards
• Act as the senior representative for external stakeholders including government, community groups and industry bodies
• Partner closely with QIC’s head office, leasing, development and investment teams on strategic initiatives and future opportunities
• Foster a high-performance, collaborative and customer focused culture on site

About You

You’re a confident, commercially astute leader who knows how to run a major retail asset.

You’re comfortable making decisions, lifting performance, handling complexity and building trust with a wide range of stakeholders. You combine strong financial acumen with a natural ability to connect with people, and you genuinely care about the places you lead.

Desired Criteria

• Proven experience managing a large retail, mixed-use, airport or similarly complex asset
• Strong financial acumen, including P&L analysis and budget management
• Demonstrated leadership experience managing large, diverse teams and contractors
• Ability to build strong retailer, stakeholder and community relationships
• Confident communicator with executive presence
• Open minded, collaborative and hands-on leadership style
• Retail leasing knowledge and understanding of operational risk and compliance

Why You’ll Be Successful

You’ll succeed in this role because you:

• Take ownership and lead from the front
• Balance commercial performance with people and culture
• Build trust quickly and communicate clearly
• Stay calm, decisive and solutions focused in complex environments
• Are motivated by excellence and proud to run a premium asset
  

Most importantly, you’ll thrive because you’re joining QIC — an organisation that invests for the long term, values strong leadership, and gives you the platform to make a genuine impact on one of Australia’s most significant retail destinations.

***We are not partnering with recruitment agencies for this appointment. Unsolicited agency CVs will not be accepted. Candidates should submit applications directly to QIC. If you require additional information, please contact Cassandra Eshman.***

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General Manager – Canberra Centre Canberra | Onsite | Premium Retail Asset