Senior Project Manager
RecordPoint
Operations
Bellevue, WA, USA
Posted on Apr 17, 2025
RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.
Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.
But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.
While we've got all the perks you'd expect — think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options — you might find that the greatest benefit of all, is the team you join.
Scope:
As a Senior Project Manager at RecordPoint, you'll be the tactical driver of our implementation success, promoting excellence throughout the customer journey while leading complex solution deployments. Seated within our Customer Experience team, this pivotal role combines technical project leadership with a passion for delivering exceptional customer experiences. You'll spearhead the end-to-end delivery of RecordPoint solutions, ensuring projects are executed on-time, within budget, and to the highest quality standards. Your expertise will be crucial in transforming technical implementations into lasting customer partnerships, while maintaining a holistic view of customer health and satisfaction outcomes. This role will report to the global Consulting Services Manager.
You will be responsible for:
- Lead implementations from initiation through production deployment, ensuring adherence to timelines, budgets, and exceptional quality standards with a focus on customer satisfaction
- Create comprehensive project documentation, milestone tracking, and stakeholder coordination from kick-off through successful transition to RecordPoint Support
- Serve as the liaison between the customer stakeholders and internal teams, a maintaining transparent communication and setting clear expectations throughout the implementation lifecycle
- Proactively identify opportunities for solution expansion and upselling while demonstrating continuous value delivery
- Excel in managing concurrent enterprise implementations in a fast-paced environment, showcasing strong prioritization skills
What you'll do:
- Design comprehensive project roadmaps through collaboration with clients, sales teams, customer success managers, and implementation specialists. This includes providing detailed cost estimates, resource allocations, milestone frameworks, deliverable schedules, and communication strategies that align with business objectives and stakeholder needs.
- Champion project success by proactively managing scope, timelines, and budgets while navigating change requests to maximize customer value.
- Deliver transparent progress reporting to customers and stakeholders, ensuring clear visibility into project health, milestones, and financial tracking
- Identify and address potential risks early with strategic mitigation plans, safeguarding customer implementations and business outcomes
- Partner with clients through regular reviews to align project direction with their evolving business goals and uncover opportunities for enhanced solution value
- Collaborate closely alongside Customer Success Managers and customers to develop Joint Value Plans
Who you are:
- Education and Experience:
- 7+ years managing enterprise cloud implementations, with data management experience preferred
- Bachelor's degree in Business / IT or equivalent experience
- Proven track record of leading complex technology projects with direct business impact
- Deep understanding of current technology landscape and project management methodologies
- Strong business acumen with demonstrated ability to drive successful customer outcomes
- Experience leading both Waterfall and Agile delivery approaches with customers
- Core Competencies:
- Outstanding stakeholder communication and relationship management skills
- Strategic mindset with ability to identify and capture growth opportunities
- Results-driven approach focused on exceptional customer experience
- Expert in project management methodologies and business analysis
- Strong financial acumen and budget management capabilities
- Proficient with project management tools
- Teamwork and Leadership:
- Demonstrated ability to lead and motivate internal implementation specialists and customer project team members
- Excellence in resource management and workload prioritization in cross-utilised resources
- Passion for driving continuous improvement in service delivery and customer success
Why RecordPoint:
- Fast-growth Australian-owned company
- Flexible work environment and a strong focus on work-life harmony
- Innovation is our way of life
- Personal Development budget for all staff
- Access to Employee Stock Ownership Plan
- A brilliant graduate program that provides both mentoring and growth opportunities for all
- Work on a product that makes a real social-good impact on the world
- Competitive Parental Leave programs
- Global opportunities!
Know more:
By checking us out on all the usual platforms, and especially our About Us https://www.recordpoint.com/about
or our Life at RecordPoint blog: https://www.recordpoint.com/blog/what-its-like-to-work-at-recordpoint
How to apply:
Click the 'apply now' button send us your CV.
RecordPoint is an equal opportunities employer.
We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.
If you want to know what to expect from a RecordPoint application process, read more here: https://www.recordpoint.com/careers
No recruiters please, we've got this one covered.
You will need to pass a police background check to be eligible for employment at RecordPoint.