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Support Enablement Specialist

SafetyCulture

SafetyCulture

Customer Service, Operations
Manila, Philippines
Posted on Tuesday, November 1, 2022
SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.
The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth.
Role Description:
Focused on providing fast turnarounds for all template requests coming from customers and internal sources. Converting the templates in a timely manner allows users to experience how they can improve their current process by maximizing the app and its features.
Provide template-building support and insights that will enable our customers to use iAuditor to achieve their business goals.

Responsibilities & Daily Tasks

  • Convert checklists as an iAuditor template to help our customers: COMs, CSM, and AEs improve their business processes.
  • Understand customers' businesses and requirements, and how iAuditor can be used to deliver results within these organizations.
  • Respond to customers’ concerns in various channels based on the SLA set or even faster! (Chat, Email. Phones)
  • Educate our customers about the company, our product, and our products’ features.
  • Research required information using SafetyCulture prescribed and approved resources.
  • Report product issues and pass on feedback/leads to the relevant team.
  • Collaborate with other SafetyCulture teams, e.g. Product, Support, and Success, to deliver customer priorities.

Qualifications/Criteria for new hire:

  • Good Communication Skills
  • Customer Centric
  • Problem Solving
  • Decision MakingAnalytical
  • Critical thinking
Work set-up:
Hybrid
2x Office
3x Work from home
Location
We are located on the 27th Floor SM Aura Office Tower, 26th Street corner McKinley Parkway, Bonifacio Global City, Taguig City. Situated in the heart of the premier business district of Manila, a variety of malls, restaurants, cafes, and fast food joints are easily accessible and within walking distance from our office.
Check out our Facebook and Instagram pages to get a glimpse of the SafetyCulture life!
The Company
SafetyCulture is a customer and product-driven company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila.
Our first product, the SC app, is a mobile platform that helps teams around the world carry out inspections and spot issues quickly and easily. The knock-on effects are huge: by surfacing exactly what matters, people in teams can act to improve their business, raising their game, again and again. From boutique hotels to space exploration companies, millions are discovering the positive impact this app can have on their teams and performance every day. Today there are more than 25,000 companies that pay for our products, carrying out millions of inspections per month.
This is an exciting time in SafetyCulture’s history. We now have roughly 400 mission-obsessed people driving outcomes for our customers. We have a strong senior leadership team with experience taking start-ups through the critical scale-up phase. We’ve raised more than $150 million in funding, which will be used to evolve the product into an alerts platform for distributed teams, and expansion into insurance, sensors and IoT, and telematics for fleets. The goal is to have 100 million people using our products every day.
At SafetyCulture, we respect and appreciate what makes each of our team members different in terms of gender, age, ethnicity, religion, disability or sexual orientation. We unite to support one another as allies and we take deliberate steps to ensure that our people feel like they belong and can thrive at work each day.
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.