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Commercial Operations Lead



Sydney, NSW, Australia
Posted on Tuesday, June 18, 2024
SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take ownership of their safety and well-being. Our technology platform and products give front-line workers a voice and leaders the visibility to make smart decisions to improve safety, quality, and efficiency.
We are looking for a driven and experienced Operations Lead to join our team and help us achieve operational excellence.
As Operations Lead, you will oversee high-impact projects and optimize day-to-day operations to ensure the business is set up for scale and driving efficiencies where possible. This role requires a strategic thinker who can understand a problem, research and collaborate with key stakeholders to determine possible solutions, agree with management to select the appropriate option and then assist with the project implementation/ resolution.
You will require strong leadership skills and the ability to manage and improve operational processes. You will have a proven track record in operations, excellent problem-solving abilities, and the capacity to manage stakeholders to drive change and innovation.

How you will spend your time:

  • Oversee and manage key cross-functional projects, providing guidance and support to all stakeholders, streamlining processes and enhancing cross-functional communication
  • Monitor and analyze KPI’s to identify problems and/ or areas for improvement and propose operational changes to improve
  • Conduct market research, summarise results and present findings and proposals for teams to consider
  • Create and execute initiatives to help solve problems identified, focusing on top priority items, focus on top priorities and goals
  • Communicate with and manage senior stakeholders during the planning, delivery and post-deployment stages
  • Assist, direct manager and broader Operations teams in delivering projects on an ad-hoc basis required to scale
  • Foster a culture of accountability, innovation, and excellence within the operations team

About you:

  • Bachelor's degree in Business, Finance, Operations Management, or a related field
  • Proven experience (5+ years) in operations or a similar role
  • Strong leadership and team management skills, with a track record of building and developing high-performing teams
  • Excellent analytical and problem-solving abilities
  • Exceptional organizational and multitasking skills, with the ability to prioritize and manage multiple projects simultaneously
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders at all levels
  • Ability to adapt to a fast-paced and dynamic work environment
  • Confidence in decision-making
  • Proficiency in using operations management software and tools

More than a job:

  • Equity with high growth potential, and a competitive salary
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

Office Benefits:

  • In-house Culinary Crew serving up daily breakfast, lunch and snacks
  • Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
  • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
  • Quarterly celebrations and team events, including the annual Shiplt global offsite
  • On-site gym, table tennis, board games, books library, and pet-friendly offices