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Customer Success Engineer



Customer Service, Sales & Business Development
Kansas City, MO, USA
Posted on Tuesday, June 18, 2024
SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
As we continue to scale, an opportunity has arisen for a Customer Success Engineer to join our team. Working directly with the Customer Success Engineering Team Lead, you will partner with our account executives and customer success team to craft technical solutions for our Enterprise customers. Your collaborative and customer centric approach will help you build strong relationships with your team and SafetyCulture customers as you utilize your technical skills to ensure our customers reach their goals, and succeed with the SafetyCulture platform. Demonstrating a strong interest in tech, you will be passionate to develop your skills in a front facing engineering role and grow your career with one of world’s fastest growing global SaaS companies and Australian Tech unicorns.

About you

  • Skilled in translating and communicating technical and non-technical requirements with both technical and non-technical stakeholders
  • Strong organizational skills with an aptitude for managing multiple customers and quickly switching contexts to prioritize effectively
  • Flexibility to understand and work within a wide variety of organizations’ architectures, best practices and processes
  • Confident with reading API documentation, working with JSON and integrating with REST APIs

Nice to have

  • Experience writing SQL queries, optimizing relational database architectures, data models and data warehouses
  • Experience with data analysis and visualization
  • Comfortable with a scripting language e.g. Python, Golang, JavaScript, Ruby

How you'll spend your time

  • Partnering with our Customer Success team and wider Go-to-Market team to craft technical solutions for our managed customers
  • Partnering with our Sales team to help communicate the technical side of our platform offering (Automating tasks with RESTAPIs)
  • Leveraging your skillset to help the team reach their goals
  • Partnering with Customer Success Managers to help implement solutions for our customers
  • You will act as a conduit between Sales, Success, Product and Engineering
  • Working closely with our API and Integrations Engineering Team to communicate customer requests and improvements
  • Consulting with our customers about how to implement their integrations effectively

What we offer

  • Equity with high growth potential and a competitive salary
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
  • 401k
  • Generous Medical Insurance plans
  • In-house Chef serving up daily breakfast, lunch and snacksWellbeing initiatives such as subsidised fitness programs, EAP services
  • Paid Parental Leave
  • The work we do has real purpose, we are working to improve how millions of front line workers and leaders do their jobs every day and getting them home safely
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns;
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
  • Freshly brewed coffee, beers, boutique wines and a range of non-alcoholic beverages
  • Quarterly celebrations and team events
  • Pickle Ball Court, modern workspace and pet-friendly office
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.