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Solutions Consultant



Kansas City, MO, USA
Posted on Tuesday, June 18, 2024
SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.
We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.
Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.
This is a newly created role that is part of the regional Customer Success team and works closely with the regional Sales and Marketing teams, as well as with the Product and Product Marketing teams in our KC office. This role will report into GM, AMER. As a crucial part of our team, you'll spearhead our expansion into enterprise markets, connecting with key decision-makers to uncover their unique challenges. Armed with your industry knowledge, you'll showcase how SafetyCulture's suite of products or our comprehensive operations platform can transform their operations. By establishing trust and credibility, you'll position SafetyCulture as the go-to choice for businesses seeking top-tier solutions. Take the lead in shaping the future of safety and efficiency.

How you will spend your time:

  • Customer Needs Analysis: Conduct thorough needs assessments with prospects & existing customers to understand their unique business challenges, processes, and requirements.
  • Solution Customization and Demonstration: Customize SafetyCulture's offerings to address the specific pain points identified during the analysis phase. Prepare and present tailored demonstrations that highlight how SafetyCulture's features meet the prospect's needs.
  • Product Liaison: Serve as the bridge between our customers, internal teams, and the product/engineering teams. Ensure clear communication of customer requirements and feedback to foster product improvements and innovation.
  • Proposal Development: Collaborate with the Sales and Customer Success teams to develop compelling, customized proposals as well a scope of work that clearly articulates the value proposition of SafetyCulture's solutions.
  • Market Intelligence: Stay abreast of industry trends, competitor activities, and regulatory changes to provide insights to both the product, sales, and customer success teams, ensuring SafetyCulture's offerings remain competitive.
  • Education and Advocacy: Educate potential customers on the benefits and capabilities of SafetyCulture's solutions through speaking engagements, webinars, workshops, and at industry events. Advocate for SafetyCulture's mission and values in all interactions.

About you:

  • Proven experience as an industry consulting expert in one of the following industries; Hospitality, Retail, Manufacturing
  • Familiarity with duties similar to that of a technical pre-sales or solutions consulting role, ideally coming from a management consulting background
  • Strong understanding of safety, quality management and compliance processes and challenges within large organisations relating to your industry expertise
  • Excellent communication and presentation skills, with the ability to translate complex business requirements into clear, value-based solutions
  • Demonstrated ability to build relationships with key stakeholders and decision-makers within enterprises
  • Ability to speak to technical solutions with SaaS platforms and integrations is a preference
  • A problem-solving mindset with a strong analytical capability
  • Ability to inspire customers by articulating industry best practices

More than a job!

  • Equity with high growth potential and a competitive salary
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
  • 401k
  • Generous Medical Insurance plans
  • In-house Chef serving up daily breakfast, lunch and snacksWellbeing initiatives such as subsidised fitness programs, EAP services
  • Paid Parental Leave
  • The work we do has real purpose, we are working to improve how millions of front line workers and leaders do their jobs every day and getting them home safely
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns;
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
  • Freshly brewed coffee, beers, boutique wines and a range of non-alcoholic beverages
  • Quarterly celebrations and team events
  • Pickle Ball Court, modern workspace and pet-friendly office
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or