Customer Success Manager- SC Training
SafetyCulture
Customer Service, Sales & Business Development
Kansas City, MO, USA
Posted on Oct 25, 2024
SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.
We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.
Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.
SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.
An exciting opportunity has arisen for a Customer Success Manager on our SC Training team in Kansas City. We believe that great work happens when every worker gets the knowledge they deserve. Come join our team of passionate people on a mission to democratize training.
Our Customer Success team partners with customers to ensure outcome alignment and value realization through their use of the SafetyCulture platform. Once onboarded, Customer Success Managers are responsible for driving adoption, retention, expansion and advocacy of SC Training, which directly contributes to SafetyCulture’s goals and growth targets.
Your dedication to our mission and customer-centric approach will ensure you create seamless and positive experiences for our customers. You will share innovative ideas on product improvement with cross-functional teams, with a focus on driving continuous improvement initiatives.
About You:
- 2-3 years experience in Customer Success or Account Management servicing enterprise customers
- A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Passionate about building lasting relationships with customers and colleagues
- Ability to actively listen, understand customer pain points and take action
- Enjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilities
- Ed Tech or learning industry experience desirable
How You Will Spend Your Time
- You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagement
- Collaborate with the Sales Team to identify areas of opportunity and ensure non-event renewals
- Partner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCulture
- Become a trusted advisor to key stakeholders to enable the best customer experience possible
- You’ll be a product expert with the ability to advise your customers on best practices using the SafetyCulture platform
- Advocate for customers by providing feedback to internal teams to influence the product roadmap to drive adoption and retention.
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or dhs.gov/e-verify