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Quality & Delivery Manager



Quality Assurance
Sydney, NSW, Australia
Posted on Tuesday, June 4, 2024
A little about us
Shippit is Australia’s best connected shipping software. Logistics infrastructure is a sophisticated beast, and we’re not only improving the experience for everyone involved, we’re impacting the planet in a positive manner: deliveries made through our platform are already 100% Carbon Neutral. Proudly Australian founded, we’re truly global in our approach and have the benefit of being a free moving startup with the security of impacting a growing industry that needs some love and attention. Our recent Series B2 cap raise of $65m has added to our ability to grow and solve some chunky problems.
Watch this - What we do
The role & the team
Shippit is a leading logistics iPaaS provider in Australia, New Zealand, and SEA, powering over 50,000,000 orders a year and growing. Our platform connects merchants and carriers, ensuring seamless and efficient order fulfilment. Join our dynamic team and be a part of a company that's revolutionising the logistics industry.
The Delivery & Quality Manager at Shippit will play a critical role in managing and improving our software delivery lifecycle. This position involves overseeing the capacity, resourcing, and performance of our engineering team while working closely with the CTO, Engineering Managers and teams to ensure the efficiency and effectiveness of our development and delivery processes.

Day to day

  • Software Quality Management:
  • Quality Strategy Leadership: Lead our squads in developing and executing the right quality strategy, balancing confidence with velocity.
  • Testing Practices: Understand our current test coverage and the importance of our mission-critical software role in the logistics industry. Implement various testing strategies and maintain robust quality practices.
  • Quality Assurance: Help maintain strengths in existing processes and address gaps in our quality assurance practices.
  • Quality Pyramid
  • Software Development & Delivery Management:
  • Coordinate Across Squads: Work across our engineering squads to enable coordination and delivery management.
  • Support and Prioritisation: Assist squads and engineering managers in creating consistent delivery outcomes through process improvements and tactical prioritisation.
  • Process: Review, understand and improve our software development lifecycle processes. Engage others to support scaling change while being the go-to person for them.
  • Stakeholder Communication: Ensure stakeholders are informed, and all execution details are understood.
  • Logistics Expertise: Leverage your past delivery and logistics experience to enhance our operations.
  • Logistics:
  • Collaboration with Logistics Partners: Work with logistics partners within Shippit and our Support teams. Engage with carriers and eCommerce platforms to simplify operations and scale our technology.
  • Team Collaboration:
  • Influence and Support: Influence development teams, senior engineering peers, and leaders across the business. Support teams in enhancing their confidence in delivered work.
  • Continuous Improvement: Regularly collaborate with Engineering Leaders to identify areas for improvement and implement actions to enhance delivery efficiency.
  • Visibility and Communication: Create consistent visibility for executives and other business functions, ensuring understanding and empathy for the delivery efforts within engineering.

Our ideal Shippster

  • Technical Skills:
  • Proficiency in Technologies: Comfortable with code reviewing languages such as Ruby, TypeScript, and Go. Familiarity with AWS and GCP.
  • Agile Methodologies: Experience with agile methodologies, including fortnightly sprints, Kanban, and Scrumban. Ability to triage practices to understand capabilities and guide teams on their continuous improvement journey.
  • Experience with quality tools, frameworks and methodologies - such as, spec; Jest/ViTest, Playwrite and Quality Testing Framework.
  • Experience:
  • Leadership Experience: Over 7 years of experience in influencing and leading engineering teams as a senior expert or manager.
  • Logistics Understanding: (Nice to have) Understanding of what it takes to move digital and physical “packets” at scale.
  • Stakeholder Management: Demonstrated experience in stakeholder and relationship management with executive leadership and customers.
  • Problem-Solving: Self-driven problem solver with strong influencing skills and a track record of clear outcomes.
  • Multiplier; system builder, creating tools or introducing policies and patterns that raise the level of productivity of the teams and company
  • Measure Success:
  • Engaged Teams: Successfully engage teams and engineering managers, earning their trust and buy-in for relevant change.
  • Efficiency Improvements: Drive change and efficiency in delivery processes, evidenced by positive stakeholder sentiment and relevant reporting.
  • Creating Visibility: uplift understanding in technology and among stakeholders, ensure more of the right work is delivered with market impact.
  • Incident Reduction: Reduce incidents and severity through quality processes and focused squad efforts on code quality and process.
Life at Shippit
* Flexible Hybrid - ability to mix your working week between The Shippit office and your home office
* We are all builders - we share our successes! Be rewarded with our Employee Share Option Plan
* Family & Paw friendly - generous parental leave policy and pet friendly office
* Be Healthy - Wellbeing Policy with strong focus on whatever makes you feel good from inside out.
* Enrich your life - travel and explore the world through the flexibility to temporarily work anywhere, yes anywhere in the world for up to 2 weeks of the year
* Fuel your growth journey - Unlocking your potential with a blend of in person and online learning and development opportunities
* Be comfortable - Casual Friday everyday!
* We love to have fun - Team outings, weekly lunches, team events, loaded pantry and the list goes on…
Feel valuable
Join our high-performance culture at Shippit where you can make a difference. We’re on a mission that needs the right #goodhumans to help make ship happen!
Shippit actively supports a diverse workforce at all levels of the company and we all embody the core values that make our business unique. We foster a culture of inclusion at Shippit and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a workplace where everyone feels valued, respected and empowered to bring their authentic selves to work. Our mantra is to make ship happen, every single day.
We’re a phenomenal place to work, and we can back that up. Shippit’s been ranked as #6 Best Place to Work by AFR in 2023. . It doesn’t stop there, we have a whole bunch of accolades we earnt over the years which we are super proud of.
Watch this - Culture at Shippit
Our recruitment process - we don’t like to complicate things
1. Phone screening - nice and simple to start, let’s get to know each other.
2. Hiring Manager Interview - impress your potential new Manager.
3. Technical/ Functional Interview - let your skills do the talking.
4. Values Interview - have you got what it takes to be a Shippster?
Get in touch
Let's create something extraordinary and make ship happen! Apply now and join the Shippster family.
We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant.