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Customer Success – Change and Release Manager

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Full-time
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Melbourne / Sydney
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Life @ Simple KYC

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We are a 6-year old Fintech in scale-up phase, rapidly expanding globally. We have 80 staff, based in Australia, Spain and the Philippines. 
Our customers are geographically dispersed all around the globe.
We recruit bright, results-driven people and offer an extremely flexible working environment for them to own their destiny and grow with the business.

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Role Summary

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SimpleKYC is looking for a Change and Release Manager to be responsible for organising and delivering new releases or versions to our customers.

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Working with the product, development and technical project managers teams, you will be responsible for planning, developing, delivering, and tracking change and release management deliverables. This will include communications, training, stakeholder engagement, change impact assessment, organisational readiness analysis, coaching, resistance management, and change reinforcement.

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The Change and Release Manager will be responsible to ensure that new releases or versions are delivered to customers, in a structured and controlled way, to achieve success.

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Required Skills and Experience

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A successful candidate should demonstrate / have:

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  • Proven experience in a Change and Release role in large complex controlled environments.
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  • Experience implementing in a ‘cloud’ SaaS, and in a customer managed environment.
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  • Sound knowledge of technical concepts and frameworks (Waterfall and Agile).
  • \n
  • Detailed understanding of ITIL Change and Release management methodologies.
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  • Stakeholder management at all levels of the organisation.
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  • Ability to manage relationships and coordinate work between different teams at different locations.
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  • Excellent client relationship skills.
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  • Ability to work well in a high-pressure environment.
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  • Flexibility towards work and role.
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  • \n
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Responsibilities

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  • Planning, developing, delivering, and tracking change and release management deliverables.
  • \n
  • Communications, training, stakeholder engagement, change impact assessment, organisational readiness analysis, coaching, resistance management, and change reinforcement.
  • \n
  • Ensure that new releases or versions are delivered to customers, in a structured and controlled way.
  • \n
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If this sounds like you…. Please get in touch with us at

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jobs@simplekyc.com
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with reference

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SOP152.
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\nApply Now\n
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Melbourne / Sydney
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Full-time
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Incentives:
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Location:
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Travel:
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Territory:
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Position:
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Reports To:
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Staff:
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Salary:
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Head Of Customer Success
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None
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Negotiable
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Yes
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Some
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Global
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Copyright © 2023 Simple KYC PTY Ltd
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\n\n","datePosted":"2022-03-23T13:55:48.609Z","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Simple KYC","sameAs":"https://simplekyc.com","logo":"https://cdn.filepicker.io/api/file/U3TmogOgRGCo6QXM65yC"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Melbourne, VIC, Australia"}},{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sydney, NSW, Australia"}}]}

Customer Success - Change and Release Manager (Melbourne/Sydney)

Simple KYC

Simple KYC

This job is no longer accepting applications

See open jobs at Simple KYC.
Customer Service, Sales & Business Development
Melbourne, VIC, Australia · Sydney, NSW, Australia
Posted on Wednesday, March 23, 2022

Life @ Simple KYC

We are a 6-year old Fintech in scale-up phase, rapidly expanding globally. We have 80 staff, based in Australia, Spain and the Philippines. 
Our customers are geographically dispersed all around the globe.
We recruit bright, results-driven people and offer an extremely flexible working environment for them to own their destiny and grow with the business.

Role Summary

SimpleKYC is looking for a Change and Release Manager to be responsible for organising and delivering new releases or versions to our customers.

Working with the product, development and technical project managers teams, you will be responsible for planning, developing, delivering, and tracking change and release management deliverables. This will include communications, training, stakeholder engagement, change impact assessment, organisational readiness analysis, coaching, resistance management, and change reinforcement.

The Change and Release Manager will be responsible to ensure that new releases or versions are delivered to customers, in a structured and controlled way, to achieve success.

Required Skills and Experience

A successful candidate should demonstrate / have:

  • Proven experience in a Change and Release role in large complex controlled environments.
  • Experience implementing in a ‘cloud’ SaaS, and in a customer managed environment.
  • Sound knowledge of technical concepts and frameworks (Waterfall and Agile).
  • Detailed understanding of ITIL Change and Release management methodologies.
  • Stakeholder management at all levels of the organisation.
  • Ability to manage relationships and coordinate work between different teams at different locations.
  • Excellent client relationship skills.
  • Ability to work well in a high-pressure environment.
  • Flexibility towards work and role.

Responsibilities

  • Planning, developing, delivering, and tracking change and release management deliverables.
  • Communications, training, stakeholder engagement, change impact assessment, organisational readiness analysis, coaching, resistance management, and change reinforcement.
  • Ensure that new releases or versions are delivered to customers, in a structured and controlled way.

If this sounds like you…. Please get in touch with us at

jobs@simplekyc.com

with reference

SOP152.
Apply Now
Melbourne / Sydney
Full-time
Incentives:
Location:
Travel:
Territory:
Position:
Reports To:
Staff:
Salary:
Head Of Customer Success
None
Negotiable
Yes
Some
Global

This job is no longer accepting applications

See open jobs at Simple KYC.