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Customer Care Lead

\n
\n
Full-time
\n
Manila
\n
\n
\n
\n

Life @ Simple KYC

\n

We are a 6-year old Fintech in scale-up phase, rapidly expanding globally. We have 80 staff, based in Australia, Spain and the Philippines. 
Our customers are geographically dispersed all around the globe.
We recruit bright, results-driven people and offer an extremely flexible working environment for them to own their destiny and grow with the business.

\n

Role Summary

\n
\n

SimpleKYC is looking for a Customer Care Lead to work within our Customer Care (Customer Support) area.

\n

The ideal candidate will have a proven track record in Customer Front Line Support and Customer Care in an Agile environment, with a minimum of 3 years working experience.

\n
\n

Required Skills and Experience

\n
\n

A successful candidate should have or be able to demonstrate:

\n
    \n
  • Flexibility, Enthusiasm and motivation.
    • \n
  • Excellent interpersonal skills.
    • \n
  • Professionalism, helpfulness, & politeness at all times.
    • \n
  • Mature attitude and be adaptable to change.
    • \n
  • Trend Analysis and Problem management.
    • \n
  • Work with a variety of business and technical teams to enhance service.
    • \n
  • Passion for problem solving .
    • \n
  • Ability to remain calm in stressful situations.
    • \n
  • Develop knowledge and skills accordingly.
    • \n
\n


\n

Previous customer support experience and team management is essential.

\n

You will be a strategic thinker with analytical and problem-solving capabilities. You must possess excellent written and verbal communication skills.

\n

Proven ability to influence and build relationships at all levels across the business is essential.

\n
\n

Responsibilities

\n
    \n
  • Being the first point of contact for customers seeking assistance (digital and email).
    • \n
  • Triage (qualifying) and documenting the problems raised by customers.
    • \n
  • Defining and implementing customer care process and controls.
    • \n
  • Ensure appropriate standards and procedures are adhered to.
    • \n
  • Systems monitoring.
    • \n
  • Internal and external status and reporting updates.
    • \n
  • Input to requirements and development teams on issues and possible solutions.
    • \n
  • Leading team of care analysts.
    • \n
\n
\n

If this sounds like you…. Please get in touch with us at

\n
jobs@simplekyc.com
\n

with reference

\n
SOP063.
\n
\nApply Now\n
\n
\n
Manila
\n
Full-time
\n
Incentives:
\n
Location:
\n
Travel:
\n
Territory:
\n
Position:
\n
Reports To:
\n
Staff:
\n
Salary:
\n
Head Of Customer Care
\n
None
\n
Negotiable
\n
Yes
\n
Some
\n
Global
\n
\n
\n
\n
\n
Solutions
\nDigitalVerifyDocument Reader\n
\n
\n
Contact us
\nRequest a DemoTwitterLinkedIn\n
\n
\n
Subscribe*
\n
\n
\n\n
\n
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Thank you, your submission has been received!
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Something went wrong while submitting the form.
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*By clicking subscribe you are agreeing to receive marketing messages from us.
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\n
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\n\"\"
\n
Privacy Policy
\n
\n
Terms & Conditions
\n
\n
Trust & Security
\n
\n
sales@simplekyc.com
\n
\n
\n
\n
Copyright © 2023 Simple KYC PTY Ltd
\n
\n
\n
\n\n","datePosted":"2021-10-18T06:56:24.331Z","validThrough":"2023-11-09","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Simple KYC","description":"Simple KYC is a hassle-free business process management solution for large and small entities. Simple KYC's software works across multiple operating systems, browsers, and devices. Machine read and extract key information from trust deeds using Simple KYC's proprietary machine learning, optical character recognition, and natural language processing capabilities.","numberOfEmployees":48,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Sydney, NSW, Australia"}},{"address":{"@type":"PostalAddress","addressLocality":"Sydney NSW, Australia"}}],"sameAs":"https://simplekyc.com","url":"https://simplekyc.com","logo":"https://cdn.getro.com/companies/92981f16-f4a2-4e36-8637-d290cbabf969-1760577550","keywords":"AML, Artificial Intelligence, Artificial Intelligence (AI), Business/Productivity Software, Data & Analytics, Financial Services, Fintech, Human Resources Hr, KYC, Machine Learning, Platform, Software, Technology, Technology And Computing"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Manila, Philippines"}}}

Customer Care Lead (Manila)

Simple KYC
Simple KYC

This job is no longer accepting applications

See open jobs at Simple KYC.See open jobs similar to "Customer Care Lead (Manila)" Innovation Bay.

Customer Service

Manila, Philippines

Posted 6+ months ago

Life @ Simple KYC

We are a 6-year old Fintech in scale-up phase, rapidly expanding globally. We have 80 staff, based in Australia, Spain and the Philippines. 
Our customers are geographically dispersed all around the globe.
We recruit bright, results-driven people and offer an extremely flexible working environment for them to own their destiny and grow with the business.

Role Summary

SimpleKYC is looking for a Customer Care Lead to work within our Customer Care (Customer Support) area.

The ideal candidate will have a proven track record in Customer Front Line Support and Customer Care in an Agile environment, with a minimum of 3 years working experience.

Required Skills and Experience

A successful candidate should have or be able to demonstrate:

  • Flexibility, Enthusiasm and motivation.
  • Excellent interpersonal skills.
  • Professionalism, helpfulness, & politeness at all times.
  • Mature attitude and be adaptable to change.
  • Trend Analysis and Problem management.
  • Work with a variety of business and technical teams to enhance service.
  • Passion for problem solving .
  • Ability to remain calm in stressful situations.
  • Develop knowledge and skills accordingly.

Previous customer support experience and team management is essential.

You will be a strategic thinker with analytical and problem-solving capabilities. You must possess excellent written and verbal communication skills.

Proven ability to influence and build relationships at all levels across the business is essential.

Responsibilities

  • Being the first point of contact for customers seeking assistance (digital and email).
  • Triage (qualifying) and documenting the problems raised by customers.
  • Defining and implementing customer care process and controls.
  • Ensure appropriate standards and procedures are adhered to.
  • Systems monitoring.
  • Internal and external status and reporting updates.
  • Input to requirements and development teams on issues and possible solutions.
  • Leading team of care analysts.

If this sounds like you…. Please get in touch with us at

jobs@simplekyc.com

with reference

SOP063.
Apply Now
Manila
Full-time
Incentives:
Location:
Travel:
Territory:
Position:
Reports To:
Staff:
Salary:
Head Of Customer Care
None
Negotiable
Yes
Some
Global
Solutions
DigitalVerifyDocument Reader
Contact us
Request a DemoTwitterLinkedIn
Subscribe*
Thank you, your submission has been received!
Something went wrong while submitting the form.
*By clicking subscribe you are agreeing to receive marketing messages from us.
Privacy Policy
Terms & Conditions
Trust & Security
sales@simplekyc.com
Copyright © 2023 Simple KYC PTY Ltd

This job is no longer accepting applications

See open jobs at Simple KYC.See open jobs similar to "Customer Care Lead (Manila)" Innovation Bay.
See more open positions at Simple KYC