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Customer Success Manager

\n
\n
Full-time
\n
Melbourne
\n
\n
\n
\n

Life @ Simple KYC

\n

We are a 6-year old Fintech in scale-up phase, rapidly expanding globally. We have 80 staff, based in Australia, Spain and the Philippines. 
Our customers are geographically dispersed all around the globe.
We recruit bright, results-driven people and offer an extremely flexible working environment for them to own their destiny and grow with the business.

\n

Role Summary

\n
\n

SimpleKYC is currently seeking a customer-centric, energetic, and highly motivated individual to join our organization. The Customer Success Manager (CSM) will be responsible for cultivating and maintaining strong relationships within assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. 

\n

The CSM will work closely with our customers alongside Sales, Customer Support, and Product Management teams to ensure our services are delivered successfully.

\n
\n

Required Skills and Experience

\n
\n

A successful candidate should have or be able to demonstrate:

\n
    \n
  • Exceptional client management and communications skills.
    • \n
  • Ability to build credibility and trust by understanding and addressing customer requirements.
    • \n
  • Understand the business model and have experience delivering and implementing solutions for customers.
    • \n
  • Willingness to travel to customer locations as needed.
    • \n
  • Strong presentation, meeting facilitation, and written communication skills.
    • \n
  • Experience working with partners and reseller sales channel models a plus.
    • \n
\n


\n

Bachelor’s Degree (or equivalent work experience) in AML and banking is highly preferred.

\n
\n

Responsibilities

\n
    \n
  • Maintain strong relationships with customers and ownership of customers' success measured through renewal rate, NPS and other metrics that measure customer sentiment.
    • \n
  • Conduct customer-focused channel partner QBRs (Quarterly Business Reviews), measuring partner performance against pre-established business metrics.
    • \n
  • Create and drive a value realization plan for customers.
    • \n
  • Help drive customer strategy and maintain account direction working collaboratively within the organization.
    • \n
  • Regularly meet with customers in person.
    • \n
  • Identify new opportunities for customers to use Simple KYC products. Work with Sales squads to support the sales process.
    • \n
\n
\n

If this sounds like you…. Please get in touch with us at

\n
jobs@simplekyc.com
\n

with reference

\n
SOP062.
\n
\nApply Now\n
\n
\n
Melbourne
\n
Full-time
\n
Incentives:
\n
Location:
\n
Travel:
\n
Territory:
\n
Position:
\n
Reports To:
\n
Staff:
\n
Salary:
\n
Head Of Customer Success
\n
None
\n
Negotiable
\n
Yes
\n
Some
\n
Global
\n
\n
\n
\n
\n
Solutions
\nDigitalVerifyDocument Reader\n
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\n
Contact us
\nRequest a DemoTwitterLinkedIn\n
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\n
Subscribe*
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Thank you, your submission has been received!
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Something went wrong while submitting the form.
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Privacy Policy
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Terms & Conditions
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Trust & Security
\n
\n
sales@simplekyc.com
\n
\n
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\n
Copyright © 2023 Simple KYC PTY Ltd
\n
\n
\n
\n\n","datePosted":"2021-10-18T06:56:24.409Z","validThrough":"2023-11-09","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Simple KYC","description":"Simple KYC is an end-to-end workflow solution for KYC. Automate \"Know Your Customer\" for all client types including individuals, complex companies, and trusts. We deliver value creation solutions to your clients and their customers through quicker onboarding and maximum automation of client lifecycle management.\n\nWhy Simple KYC?\n\n- Maximise efficiency, minimise time, and achieve superior client service. \n- Visualise beneficial ownership and company structure at the click of a button. \n- Machine read documents and extract key information. \n- Have full audit trails of your client lifecycle management and remediation processes. \n- Satisfy your AML/CTF compliance obligations and KYC requirements. \n- Start using the cloud-based solution from day 1. \n\nHeadquartered in Sydney, we are trusted by the largest global financial institutions.","numberOfEmployees":57,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Sydney, NSW, Australia"}},{"address":{"@type":"PostalAddress","addressLocality":"Sydney NSW, Australia"}}],"sameAs":"https://simplekyc.com","url":"https://simplekyc.com","logo":"https://cdn.getro.com/companies/85f50ef0-fcda-54ac-83ca-362df6f643a3-1747618761","keywords":"Finance"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Melbourne, VIC, Australia"}},"baseSalary":{"@type":"MonetaryAmount","currency":null,"value":{"@type":"QuantitativeValue","minValue":null,"maxValue":null,"unitText":"PERIOD_NOT_DEFINED"}}}

Customer Success Manager (Melbourne)

Simple KYC

Simple KYC

This job is no longer accepting applications

See open jobs at Simple KYC.See open jobs similar to "Customer Success Manager (Melbourne)" Innovation Bay.
Customer Service, Sales & Business Development
Melbourne, VIC, Australia
Posted 6+ months ago

Life @ Simple KYC

We are a 6-year old Fintech in scale-up phase, rapidly expanding globally. We have 80 staff, based in Australia, Spain and the Philippines. 
Our customers are geographically dispersed all around the globe.
We recruit bright, results-driven people and offer an extremely flexible working environment for them to own their destiny and grow with the business.

Role Summary

SimpleKYC is currently seeking a customer-centric, energetic, and highly motivated individual to join our organization. The Customer Success Manager (CSM) will be responsible for cultivating and maintaining strong relationships within assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. 

The CSM will work closely with our customers alongside Sales, Customer Support, and Product Management teams to ensure our services are delivered successfully.

Required Skills and Experience

A successful candidate should have or be able to demonstrate:

  • Exceptional client management and communications skills.
  • Ability to build credibility and trust by understanding and addressing customer requirements.
  • Understand the business model and have experience delivering and implementing solutions for customers.
  • Willingness to travel to customer locations as needed.
  • Strong presentation, meeting facilitation, and written communication skills.
  • Experience working with partners and reseller sales channel models a plus.

Bachelor’s Degree (or equivalent work experience) in AML and banking is highly preferred.

Responsibilities

  • Maintain strong relationships with customers and ownership of customers' success measured through renewal rate, NPS and other metrics that measure customer sentiment.
  • Conduct customer-focused channel partner QBRs (Quarterly Business Reviews), measuring partner performance against pre-established business metrics.
  • Create and drive a value realization plan for customers.
  • Help drive customer strategy and maintain account direction working collaboratively within the organization.
  • Regularly meet with customers in person.
  • Identify new opportunities for customers to use Simple KYC products. Work with Sales squads to support the sales process.

If this sounds like you…. Please get in touch with us at

jobs@simplekyc.com

with reference

SOP062.
Apply Now
Melbourne
Full-time
Incentives:
Location:
Travel:
Territory:
Position:
Reports To:
Staff:
Salary:
Head Of Customer Success
None
Negotiable
Yes
Some
Global
Solutions
DigitalVerifyDocument Reader
Contact us
Request a DemoTwitterLinkedIn
Subscribe*
Thank you, your submission has been received!
Something went wrong while submitting the form.
*By clicking subscribe you are agreeing to receive marketing messages from us.
Privacy Policy
Terms & Conditions
Trust & Security
sales@simplekyc.com
Copyright © 2023 Simple KYC PTY Ltd

This job is no longer accepting applications

See open jobs at Simple KYC.See open jobs similar to "Customer Success Manager (Melbourne)" Innovation Bay.
See more open positions at Simple KYC
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