Join a team recognized for leadership, innovation and diversity

We have an opportunity for a Lead CX Specialist with German to join us at Honeywell, in Bucharest, where you work as part of a successful Order Management Team responsible for delivering all aspects of Order Management administration. Comply with business processes and controls to deliver ‘best in class’ customer service and order management fulfillment.

With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers. Transform the way buildings operate to be safer, more productive and more energy conscious.
We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Key Responsibilities

• Successful and timely booking and lifecycle handling of all product orders
• Support local office support with all required administration activities
• Work within guidelines of Global policies and processes
• Customer order processing in ERP system
• Ensure good document control
• Generate Standard Sales Orders; Warranty Orders; RMA orders
• Requisitioning parts, materials, services
• Creation/extension materials and Maintain Price List
• Follow credit approval process (including dispute resolution)
• Customer master data set up & management
• Execute Approved Special Pricing correction
• Order Acknowledgement Coordinate Goods receipt of orders on delivery and Out Bound Deliveries
• Enables communication flow between customer and our ISC units
• Logistics Activities- coordinating with Factories for arranging deliveries
• Coordinating with warehouse for arranging deliveries
• Follow up activities for customer invoicing to ensure better cash flow
• Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer)
• Outbound & Return Logistics Issues
• Coordination for Cost Invoice from factory
• Customer Invoicing
• Customer Credit Notes
• Reports Tracking maintenance: weekly, daily, monthly reports
• Supports manager with ad-hoc tasks

Key skills and qualifications

• University Degree
• Preferred experience in a Customer Services environment
• Experience working in a multi discipline team
• Eager to learn and work in a changing and fast- growing environment
• Customer and action oriented
• Self-motivated with good communication skills
• Strong team player with positive outlook
• Ability to interact with a wide variety of customers in various countries
• Oral & written communication at all levels English - advanced/fluent
• Oral & written communication at all levels German - advanced/fluent
• Knowledge of ERP – SAP
• Good standard of ability with Microsoft Office applications

Our offer:

Competitive Salary regularly increased based on your performance;
Market-leading Sales performance incentive rewarding your individual achievements;
Enjoy 25 vacation days per year, plus extra days off for life's special events
we provide meal vouchers;
Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
Medical Insurance Plan paid by the company;
Christmas and Easter bonuses;
Recognition & referral bonus programs;
Comprehensive induction, ongoing training and development to set you up for success;
In-house and external learning platforms (Udemy) to continue to expand your skills;
Work experience opportunities to help you grow your career with us;
Global employee networks to help you connect and grow;
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
3 + 2 hybrid work arrangement to support your work-life balance;
Flexible working hours;
Fresh fruit days in the office.

Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and make an impact!

#TheFutureIsWhatWeMakeIt

#LI-Hybrid

Additional Information

• JOB ID: req457594
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt