Join a team recognized for leadership, innovation and diversity

We have an opportunity for a Sr Customer Experience Specialist here at Honeywell. You will play a crucial role in ensuring exceptional customer satisfaction and loyalty. You will be responsible for providing top-notch customer support and resolving complex issues to deliver an outstanding customer experience. Your fluency in English and expertise in customer service will be instrumental in building strong relationships with our customers. This role requires day shifts, night shifts and weekend shifts. This is a hybrid role, 3 + 2 days model.

Honeywell
We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Key requirements:

· Process rerouting calls from Honeywell customers, understand technical issues not solve them;

· Responsible for analyzing and taking the necessary steps to resolve disputes;

· Case – Work Order – Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlements

· Performs troubleshooting reporting, processing, and troubleshooting according to business requirements.

Key skills and qualifications:

• English– mandatory
• Microsoft Office suite
• Strong communication skills (both written and verbal); analytical and problem-solving skills
• Minimum 1-year experience in Customer Support
  

Our offer:

• Competitive Salary regularly increased based on your performance;
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• We provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fresh fruit days in the office.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and make an impact!

#TheFutureIsWhatWeMakeIt!

#LI-Hybrid

Additional Information

• JOB ID: req453970
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt