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Technical Support Engineer (Intermediate level)

Skedulo

Skedulo

Marketing & Communications, IT, Customer Service
Ho Chi Minh City, Vietnam
Posted on Tuesday, September 12, 2023

Here at Skedulo we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.

The Skedulo team is a tight-knit group of builders who are passionate about shaping the future of how work gets done outside of the traditional office setting. We are looking for motivated, self-starters who share our values, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you’re drawn to solving hard problems and want to help develop software that will make a difference in people’s lives, Skedulo is for you. Visit our website to learn more about what Skedulo does and to learn more about our people and team.

Skedulo is hiring a Technical Support Specialist in our Vietnam office, working in Vietnam timezone, that will work closely with our Engineering, Product, DevOps and Customer Success Teams globally.

Key objectives and responsibilities will be as following:


Responsibilities

  • Providing first-level contact and problem resolution for customers with Salesforce and application problems.
  • Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met.
  • Assisting in the troubleshooting of software issues.
  • Working on various application customization projects using Javascript and Salesforce development techniques. Ideally the ability to debug and troubleshoot problems in Salesforce code.
  • Resolution of issues for clients, provide liaison between clients, customer success team and engineering.
  • Opportunities to work on core product development, integration development and customer success development projects.
  • At least 3+ years previous experience as a Technical Support Specialist in a complex environment, OR at least 3+ years experience in must-have skills for the role requirement include Troubleshooting & Problem Solving, Communication and Collaboration.
  • Excellent written and spoken English.
  • A strong teamwork ethic is essential.

Skedulo is proud to be an Equal Opportunity Employer. We believe that a diverse makeup of our workforce is a reflection of the communities we care about and serve. We are committed to creating a diverse workplace and inclusive culture. All qualified candidates are considered for employment regardless of race, color, ancestry, age, religion, gender identity, gender expression, sexual orientation, national origin, veteran status, marital status, mental or physical disability, or any other characteristic protected by applicable law.

  • Fun, creative and fast-paced working environment
  • Flextime - 3 days in the office & 2 days work from home
  • Medical Benefits for employee + spouse and children
  • Annual health check-up
  • Company & Team Offsites
  • 7 paid sick days per year
  • 4 weeks paid leave per year
  • 12 days of paid holiday per year
  • 3 Paid Volunteer Days per year
  • One-time Working from Home Stipend
  • Mental Health Support/Resources through Modern Health
  • Equity in the form of SARS (Stock Appreciation Rights)
  • Kitchen stocked with snacks & drinks
  • Paid Parental Leave for both carers
  • Learning & Development Stipend
  • Employee Referral Bonus
  • Our offices have creative, open workspaces with room to play, reflect, and relax
  • Our team works hard but also plays hard; we will challenge your best table tennis and PS4 skills

We encourage you to apply

If you read through the requirements as a checklist and haven’t ticked every box, please don’t rule yourself out just yet. We’ve seen the research that women and other people in underrepresented groups tend to only apply when the checklist is all ticks and no crosses. Don’t self reject!