About the Job
Syncio is on a mission to make collaboration for merchants and makers seamless by democratising inventory and the basic building blocks of commerce across the internet. Today, over 10,000 merchants from 100 countries use Syncio to sync inventory across their expansion stores, retail partners, and marketplaces. We believe that collaboration is at the heart of commerce, shareable inventory supercharges collaboration, and ultimately creates a more egalitarian world.
We’re a high-growth scaleup (Deloitte Tech Fast50 Rising Stars 2021) that’s bootstrapped. We help thousands of merchants globally yet are still a really small team. You’ll be in the first 15 employees at Syncio. How’s that for potential impact and opportunity?
Syncio is looking for a ‘Product Growth Manager’ to work directly with the Founder to build and grow the collaborative commerce ecosystem. This is probably the most ‘generalist’ role that Syncio has ever opened up; it combines product management, product owner, growth marketer, customer experience, UX design, and more into the one role. You will be influential across all areas of the business.
Why join Syncio
We are building the next frontier of commerce; a new category called Collaborative Commerce. We believe that the best type of commerce is through collaboration, and this has been demonstrated through the history of civilisation. Think bazaars, marketplaces, even the ancient Silk Road.
Syncio enables collaboration by making the basic building blocks of commerce shareable across webstores. Think inventory, orders, product attributes, all the key information required for retail to operate. This allows merchants to create its own micro-marketplaces, become a super-distributor, expand globally, etc. We believe that the potential of collaboration will take us places unimaginable today.
In any given month, Syncio helps merchants sync USD $100M+ of order value for over 10K+ merchant stores across 100 countries globally. These are big numbers. And this is just the beginning.
Syncio is bootstrapped, profitable, and high growth. We believe this creates an ideal environment for you to do your best work yet - Syncio has the high ambition, high ceiling for you to grow in, but without the distractions that take you away from delivering exceptional work that makes a difference to your colleagues, customers, and the product.
What you will do
Work closely with the Founder
Learn everything from a product-centric founder that has achieved all of Syncio’s growth through product-led growth mechanisms.
Active mentorship and coaching from the Founder.
Dive deep into customer
Work closely with our customers through interviews, research, and feedback sessions.
Understand that sometimes the best way to learn about the customer to answer and handle customer support tickets.
Collaborate with Design and Customer Experience (CX) teams to ensure that the customer’s needs and wants are met.
Dive deep into product
Help enable information flow from the external (Customer, market) through to Syncio’s product management all the way to delivery and post-implementation (back to the customer).
Help Product Owner with prioritisation of numerous data sources.
Understand that sometimes the best way to learn about the product is to get your hands dirty and help QA the product.
Help project manage to ensure that what is built meets the expectations of the customer.
All-hands on growth and marketing
Knows how to product market, understands PLG, can get into growth marketing, find and leverage growth channels to go from 0 to 1.
At certain times, expect to parachute into almost any role in the team and help execute!
Who we are looking for
Love product - We’re product-led and you’re product-led. Helping synthesise customer data and feedback, strategy, to prioritise and rallying a cross-functional team to deliver. Ideally, you come from a product background with experience/interest in growth and UX, but we’re open to any angle.
Please will someone think of the customer - Customer-centricity for real at Syncio. That means understanding the users, their behaviour, and the jobs-to-be-done that Syncio performs for them to make #lifeeasier.
Can grow stuff from 0 to 1 - Demonstrated experience of growing something out of nothing - whether it be finding product-market-fit for a product, newsletter, Instagram community, etc.
GSD practitioner - You ‘Get Sh#t Done’ or in Synconaut language, you ‘Show Don’t Tell’. You set the bar for reliability on getting things done on time and to the required standard.
Growth-minded who excels in the unknown - There’s a lot going on. Information changes rapidly. But you adapt accordingly, and if anything, thrive in this chaos. The natural career progression for this role is leading and building a team around Product, but it could also lead to Operations, etc.
You wear a lab coat to paint - You are both scientist and artist, can read quantitative and qualitative data, sometimes even intuition. Think in probability, risk, and opportunity.
Super communicator, collaborator, and influencer - You’ll have thrived in keeping everyone aligned on the what, how, and why, of the direction and execution of the product vision.
Someone that doesn’t leave a mess - Someone who understands that Syncio operates under a greater environment and that Syncio must intentionally be a net-positive citizen of this environment.
How we do it
We have an internal culture memo called ‘The Way of the Synconaut’. We believe that in the work that we do, the best can be 10x better than the average. That’s what we’re all striving for at Syncio.
You’ll be joining a team that is serious about growth; as a team and as individuals. We do this to best cater to the thousands of merchants globally that we are privileged to help in their operations.
Syncio is a flat organisation that is remote-first. Everyone is empowered to make decisions; where prioritization and risk management are honed in the Syncio environment. Self-improvement is mandatory.
Our environment is ripe for ‘T-shaped employees’ to thrive. So much so, that If there is an end to your Syncio journey, we expect that you would have learnt enough to start a company yourself!
You’ll receive a competitive salary with eligibility to partake in our employee-share-options-plan (ESOP).
AUD $1,000 per calendar year ‘remote-working’ allowance.
You get 4 weeks paid vacation, flexibility to take extra unpaid leave, 12 ‘wellness days’ per year, and flexible working hours. We’re all about getting the work done, not just clocking time.
No cap monetary cap on training and development.
Regular social activities such as TedxSyncio talks, games, and team events.
We are a fully distributed (fully-remote) company. Work where it works for you.
Syncio is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We're excited and grateful for your interest and application. This role is life-changing because we do things that have a huge impact both personally and at a world level. Strap on and enjoy the ride!
For more information about Syncio, see www.syncio.co.
How to Apply
Does this role sound like a good fit? Email us at firstname.lastname@example.org
Include the role's title "Product Growth Manager" in your subject line.
Send along your Linkedin or resume as well as links that best showcase the relevant things you've built and done.