🚀 Account Manager (Expansion & Customer Growth) – InsurTech Scale-Up

Location: Sydney (Neutral Bay / North Sydney)

Type: Full-time

Travel: Occasional customer travel across Australia

About Sync Technologies

Sync Technologies is a fast-growing Australian InsurTech scale-up transforming how property insurance claims are inspected, assessed, and understood.

We help insurers, builders, and adjusters make faster, clearer, and more defensible decisions through visual-first workflows, digital twins, and remote inspection technology.

We’re past initial product–market fit, working with meaningful enterprise customers, and now entering our next phase: scaling ARR through deeper customer adoption, expansion, and long-term customer value creation.

The Role

As an Account Manager at SyncTech, you will own the commercial health, retention, and expansion of portfolio customers. Your success is measured by Net Revenue Retention (NRR) and Expansion ARR , as well as customer happiness.

You’ll act as the long-term owner of assigned accounts, partnering closely with our customers to help them scale their use of SyncTech across teams, workflows, volumes, and regions—while ensuring SyncTech grows alongside them.

In the early stages, you’ll also play a hands-on role in onboarding and implementation, helping customers realise value quickly and setting the foundation for long-term growth.

This role offers real responsibility, autonomy, and upside—and is ideal for someone who wants to build, grow, and own revenue inside existing customers.

What You’ll Own (Accountability)

You will be directly accountable for:

• Net Revenue Retention (NRR) across your accounts
• Expansion Annual Recurring Revenue (ARR), including:
• New use cases and workflows
• Increased volumes and usage
• New regions, locations, or business units
• Broader internal adoption
• Renewals and long-term account continuity
• Commercial health and growth trajectory of each account
• Implementation delivery, initially acting as the Customer Success owner during onboarding and rollout

This role carries real commercial accountability and upside. Success is defined by revenue growth, and long-term customer value, not activity or relationship metrics alone.

What You’ll Be Doing

• Own and grow a portfolio of strategic insurance and restoration customers
• Lead onboarding, implementation, training, and early-stage adoption
• Act as the primary commercial and operational point of contact
• Identify, structure and execute expansion opportunities within existing accounts
• Lead renewal conversations and value realisation discussions
• Translate customer insights and feedback into product, workflow, and go-to-market (GTM) improvements
• Partner closely with Sales, Product, and Operations to unblock growth
• Represent SyncTech in customer meetings, site visits, and industry engagements
• Travel to customer sites when required and spend time collaborating in our Neutral Bay (Sydney) office

Who We’re Looking For

You’ll thrive in this role if you:

• Are commercially minded and comfortable owning revenue outcomes
• Enjoy being accountable for growth, not just relationships
• Take pride in building long-term customer partnerships that expand over time
• Care deeply about customer experience - and understand that great outcomes drive growth
• Are comfortable operating in a scale -up environment with ambiguity and autonomy
• Communicate clearly with both operational teams and executive stakeholders
• Want autonomy, responsibility, and upside in a scale-up environment

Ideally, you’ll bring:

• Strong knowledge of the Australian Property Insurance industry
• Experience in Account Management, Sales, or Customer Success
• Exposure to insurance assessing, adjusting, estimating, restoration, or related workflows
• A growth mindset and desire to continuously develop
• Willingness and ability to travel occasionally and work from Neutral Bay / North Sydney

Why Join SyncTech?

• Own customer expansion and revenue growth in a business with real momentum
• Work directly with founders and senior leadership
• Have genuine influence on product direction and strategy
• Grow your role and career as the company scales
• Be rewarded for commercial outcomes and long-term customer success

If you’re excited by owning customer growth, building deep partnerships, and helping scale a modern InsurTech through expansion, we’d love to talk.

👉 Apply via LinkedIn or reach out for a confidential conversation.