Senior Technical Account Manager - French Speaking
Talon.One
ABOUT THE ROLE:
Join our team as a Senior Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our clients. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.
You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.
ABOUT THE TEAM:
Our international team of 15 Technical Account Managers is spread across the world, including EMEA, US and APAC. Always striving for a seamless client onboarding and bug-less integration is what we do, and handling clients' requests is the challenge that we face on a daily level. Closely working with the Customer Success Managers and the development team is what enables us to act as consultants to all parties involved in the client onboarding journey and ultimately handling expectations related to the integration of our platform is where our value to our company lies.
What makes us strong is our constant support for each other, our constant strive to dig deeper into problem solving, which would also be qualities we would be looking for in our next colleague as well.
This is a full-time role based in Berlin, Germany.
ONCE YOU ARE HERE YOU WILL:
- Take ownership of the integration process of our API-driven platform with our clients' ecosystem
- Troubleshoot repeat technical issues and drive issue escalation and problem elimination
- Own and manage a book of assigned customers, 50% of your customer portfolio will be French-speaking, with a focus on the customers' API usage, ensuring retention, growth,h and overall customer satisfaction
- Work together with Customer Success Managers and our Engineering team towards providing great client service
- Find new technology partners and integration possibilities
- Manage customer expectations and lead them to customer satisfaction
- Design Customer Onboarding Processes
- Work with support on escalated tickets
WHAT WE NEED YOU TO BRING TO THE TABLE:
- 4+ years of previous experience working as a Technical Account Manager, Integrations Consultant or other related role
- Fluency in English (written and spoken) is required, along with at least C1-level proficiency in French to effectively support our international clients
- Experience with full ownership of complex API integrations for assigned accounts
- Proven experience with SaaS based products
- High level of problem-solving attitude in a troubleshooting environment
- Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals
- Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
- Analytical understanding with a high focus on data-driven decision making
- Learning budget and LinkedIn Learning
- 30 vacation days
- Remote-work abroad up to 90 days
- In-house German language courses
- Discounted Urban Sports Club membership and BVG ticket
- Work-Dog-Balance, your best friend is more than welcome!
- Mental health support with Nilo.health
WHAT WE WOULD LIKE TO LEARN FROM YOUR APPLICATION IS:
- Which of the products you worked with were API-driven?
- How extensive is your experience with API troubleshooting?
- How much ownership have you had with clients' onboarding?
- Who do you communicate with the most, both internally and on the client's side?
WHY YOU SHOULD WORK FOR US:
- The right attitude: modern methods and a diverse, creative workspace with an open and international culture
- Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
- Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
- A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
- High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees
Do you want this job?
We’d love to hear from you! Apply directly via the form below.
Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
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