Customer Success Regional Lead, APAC
Sales & Business Development, Customer Service
Singapore
ABOUT US:
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.
Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.
ABOUT THE ROLE:
Following our continued global expansion, we’re looking for a Customer Success Regional Lead, APAC to own and scale customer success across APAC. In this senior, hands-on leadership role, you will be responsible for the overall success, retention, and growth of Talon.One’s customers in the region. You will act as a strategic partner for your team and the wider business, bridging the gap between customer business goals and our technical platform to drive significant commercial impact.
ABOUT THE TEAM:
As the Regional Lead at Talon.One, you’ll lead a high-performing team of Customer Success Managers within a highly collaborative global ecosystem. We partner closely with Sales, Technical Account Management, Support, and Partnerships to ensure our customers thrive. We operate as "one team"; sharing insights, aligning early, and fostering a customer-first, data-driven culture. We are committed to building an inclusive environment where diverse perspectives drive better solutions for our international client base.
ONCE YOU ARE HERE YOU WILL:
- Mentor and develop a team of Customer Success Managers, setting clear performance expectations, KPIs, and long-term career development paths
- Define and execute a regional strategy aligned with global goals, while identifying specific trends, risks, and opportunities unique to the APAC market
- Partner with Account Management to drive renewal and expansion strategies, ensuring accurate forecasting and measurable business value for every client
- Work with Technical Account Management for post-sales enablement, Sales for account planning, and Product to relay customer feedback that influences our roadmap
- Improve CS processes, playbooks, and tooling to support regional scale while ensuring a consistent, high-quality customer experience
- Track and report on adoption, health scores, and outcomes to proactively mitigate churn and capitalize on growth opportunities
- Maintain a hands-on approach with key enterprise accounts, helping them translate complex marketing objectives into successful outcomes using our API-first platform and acting as key escalation support for team members and clients
WHAT WE NEED YOU TO BRING TO THE TABLE:
- 2+ years of experience leading and scaling Customer Success teams, with a total of 5+ years in CS or Account Management within B2B SaaS
- A strong background in the Mar-tech space and experience working with enterprise customers on complex, technical products
- Proven ownership of renewals, expansions, and a data-driven approach to forecasting and decision-making
- Deep familiarity with APAC market dynamics
- Excellent and trusted leadership and stakeholder management skills, with the ability to communicate effectively across technical and non-technical audiences
- High emotional intelligence, empathy, and positivity, strong relationship builder who fosters a creative, collaborative and positive work environment
- Experience improving processes and playbooks in a fast-growing, international company
- The ability to thrive in a senior, hands-on role while operating within change and ambiguity
- 1,600 SGD annual learning budget
- 30 days of annual leave, plus extra paid days for your birthday and moving day
- 450 SGD home office setup budget, a 75 SGD monthly home office allowance
- Freedom to work from abroad for up to 90 days worldwide!
- WeWork On-Demand access for flexible workspace solutions
- Mental health support with nilo.health
- Benefit from extensive health coverage via Cigna Care Connect, extending to your dependents
WHY YOU SHOULD WORK FOR US:
- The right attitude: modern methods and a diverse, creative workspace with an open and international culture
- Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
- Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
- A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
- High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees
Do you want this job?
We’d love to hear from you! Apply directly via the form below.
Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
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