This Position:

• We are seeking a Business Operations Manager to join our Europe Business Operations team, within one of the world’s leading AI security organisations.

• The role will have an initial focus on Iberia, with potential for the remit to be expanded to other regions.

• Acting as a trusted business partner to our sales and management teams, this individual will build and nurture strong relationships with key stakeholders across the TrendAI business, translating commercial objectives into operational priorities.

• The role will design and own scalable processes to accelerate Annual Recurring Revenue (ARR) growth, maximise Net Revenue Retention (NRR), and reduce churn across the TrendAI customer base. Using data-driven insights, including customer health scoring, renewal risk analysis, and pipeline quality metrics, the individual will enable sales leaders and sellers to make well-informed, evidence-based decisions and proactively address ARR and revenue risk.

• The position will report to the Director Business Operations - Europe.

Other Responsibilities to include:

• Building and maintaining ARR, NRR and pipeline health dashboards for sellers and Go-to-Market (GTM) teams, QBR’s and management meetings; ensuring visibility of key metrics across the Iberia business.

• Agreeing quotas/targets with appropriate revenue and ARR coverage for Go-to-Market (GTM) teams, in consultation with local Business Unit (BU) leader.

• Reviewing seller opportunities for correct treatment in line with Sales Compensation Plans and managing commission payments to GTM roles.

• Liaising with Deal Desk & Sales Support teams on complex deals for the region.

• Leading the planning and forecasting of revenue and ARR, providing accurate and timely inputs to support business decisions across the Iberia region.

• Working with Sellers and Customer Success teams to maintain CRM data hygiene, ensuring accurate customer lifecycle data to support retention and expansion motions.

• Ensuring new internal processes and policy changes are clearly communicated, well understood, and consistently adopted by GTM teams across the region.

• Partnering with Sellers, Customer Success and Renewals teams to identify at-risk accounts, leveraging customer health scoring and product adoption data to support proactive churn prevention and expansion revenue strategies.

• Supporting and enabling sales teams in the execution of global and regional GTM programmes, including competitive displacement campaigns, and customer expansion plays across the TrendAI security portfolio.

Minimum Requirements/Qualifications:

• 3-5 years of relevant experience in Business Operations, ideally in a SaaS or subscription-based enterprise business; a solid understanding of recurring sales motions, renewal cycles, and customer lifecycle management in an enterprise security context is a strong differentiator.

• Experience with MS Dynamics 365 (D365), Salesforce, or equivalent enterprise CRM is required. Proven ability to design and build reports and dashboards essential.

• Advanced skills in Excel, PowerBI, and Tableau or equivalent BI tooling; familiarity with D365, Salesforce reporting, and revenue forecasting platforms is advantageous.

• Proficiency in AI productivity and analytics tools is increasingly essential in this role, including Microsoft Copilot, Claude, or ChatGP. Candidates who can demonstrate practical, day-to-day use of AI tools to improve the speed, quality, and scale of operational insight will have a clear advantage.

• Passionate about data integrity and the value of accurate & insightful metrics.

• A growth mindset with a genuine appetite for innovation, consistently seeking better ways of working and embracing new tools, methods, and technologies to improve outcomes.

• Demonstrated ability to navigate complexity, structure ambiguous problems into clear workstreams, and produce compelling, decision-ready insights for senior stakeholders.

• Attention to detail and pride in delivering your best work.

• Able to manage multiple concurrent priorities in a dynamic environment, re-calibrating focus quickly while consistently delivering high-quality outputs.

• Fluency in Spanish & English is a requirement; Portuguese fluency is a significant advantage, and any additional language is a plus.

• Excellent verbal and written communication skills.

Additional Information:

• Location: Madrid-based.

• Will require some travel to regional offices.