Role Summary

Varicon is seeking a Customer Success Manager to manage a portfolio of 50–75 SMB civil construction clients, ensuring strong relationships, adoption, renewals, and long-term retention.

This hybrid role is ideal for a client-focused professional with 4–6 years of experience in SaaS Customer Success or Account Management, excellent communication skills, and the ability to become a product expert. You will collaborate with Support, Product, and Onboarding teams to deliver a seamless client experience while proactively guiding clients toward meaningful outcomes.

Key Responsibilities

• Manage a portfolio of 50–75 SMB civil construction clients, building strong relationships and ensuring ongoing value delivery

• Act as the primary point of contact for assigned accounts, driving adoption, renewals, and long-term retention

• Become a product expert, showcasing features, answering client questions, and assisting with setup as needed

• Collaborate with Support, Product, and Onboarding teams to deliver a seamless client experience and resolve issues efficiently

• Monitor client health and engagement, proactively addressing risks, identifying opportunities, and guiding clients toward meaningful outcomes

Job Specifications

• Experience & Qualifications: 4–6 years of experience in Customer Success, Account Management, or a similar client-facing SaaS role

• Strong relationship-building skills with excellent communication and stakeholder management

• Ability to understand and use complex software, comfortable troubleshooting and guiding clients.

• Experience working with SMB clients, ideally in technology or SaaS environments

• Good Understanding of the Civil Construction industry

• Ample familiarity with customer success tools or CRM platforms.

• Education:Bachelor’s degree (or equivalent) preferred

Department

Customer Success

Role

CSM

Locations

Melbourne Head Office

Remote status

Hybrid