Payment Operations Specialist
Reporting to the Director of Payments, Risk and Fintech, you will be in charge of Wego Payment Operations, responsible to give our customers the best payment experience.
As a Payment Operations Apecialist, your primary responsibility is to ensure smooth and efficient payment processing within an organization. You will be responsible for managing and coordinating payment operations, including handling payment transactions, resolving payment-related issues, and implementing payment policies and procedures. Your role requires attention to detail, strong analytical skills, and a deep understanding of payment systems and processes.
- Payment Processing: Manage and oversee payment processing activities, including the collection, verification, and recording of payment data. Ensure accurate and timely processing of payments through various channels, such as online card payments, bank transfers, payment links.
- Payment Issue Resolution: Address and resolve payment-related issues, such as payment and refunds delays, failed transactions, and disputes. Work closely with internal teams, financial institutions, and customers to identify and resolve payment issues promptly and effectively.
- Vendor and Partner Management: Collaborate with vendors, payment processors, and financial institutions to establish and maintain effective relationships. Ensure seamless integration of payment systems and troubleshoot any technical issues that may arise.
- Reporting and Analysis: Generate regular reports on payment activities, including transaction volumes, payment trends, and performance metrics. Analyze data to identify patterns, risks, and opportunities for improvement. Provide insights and recommendations to enhance payment operations and drive business growth.
- Cross-functional Collaboration: Collaborate with internal teams, including finance, sales, customer support, and Product, to streamline payment processes and improve the overall customer experience. Participate in cross-functional projects and initiatives related to payment operations and system enhancements.
Qualifications and Skills
- Bachelor's degree in a relevant field such as Computer Science, Information Systems, or a related discipline. A master's degree is a plus.
- Proven experience in payment operations, payment processing, or a similar role.
- Previous experience setting up and managing a payment operations team is a key advantage.
- Deep understanding of payment systems, including electronic funds transfer, credit cards and virtual cards.
- Strong analytical and problem-solving skills with attention to detail.
- Experience with Travel company operations is a strong advantage.
- Excellent organizational and time management abilities.
- Effective communication and interpersonal skills.
- Proficiency in using financial software, payment processing tools, and MS Office suite, in particular Excel.
- Ability to work independently and collaboratively in a fast-paced environment.