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Strategy and Operations Analyst



IT, Operations
Melbourne VIC, Australia
Posted on Monday, June 19, 2023
About Zeller
At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.
We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we’re hard at work building the tools to make it happen.
Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a high performing team to take on the outdated banking solutions. If you are passionate about innovation, thrive in fast-paced environments, embrace a challenge, hate bureaucracy, and can’t think of anything more exciting than disrupting the status-quo, then read on to learn more.
As a Strategy and Operations Analyst you will have the opportunity to help us re-imagine the financial services industry and make a lasting impact in a diverse and dynamic environment.
You will be working across the payments and financial services value chain - from detailed analysis on the product / customer value proposition landscape through to supply chain processes through to call centre metrics measurement.

What makes this role special

  • Impact: Your work will empower our team's decision-making processes, ensuring that we navigate with clarity and confidence and help shape the future of Zeller
  • Collaboration and cross-functional exposure: You'll collaborate with cross-functional teams, working across Product, Finance, Risk &Compliance, Operations, and Customer Success. Your ability to work harmoniously with diverse teams will be celebrated and valued.
  • Varied scope: From conducting in-depth analysis on our operating model, deal support, product and customer value propositions to delving into supply chain processes and call center metrics, you'll have the chance to explore diverse areas and make a real difference.

What you will be doing:

  • Strategy Support: Working cross functionally with Product, Finance, Risk and Compliance Operations and Customer Success teams in undertaking analyses such as market sizing, uptake modelling and scenario analysis to assist in the decision making process.
  • Deal Support: Supporting the deal lifecycle across vendors and potential partners; from heads of agreement drafting through to uptake modelling.
  • Product Management Support: Product feature roadmapping support which includes research and review of the product and service landscape locally and internationallyProject management support in scheduling, dependency identification and progress monitoring.
  • Operating Model Analysis: Building processes and procedures to deliver product and services efficiently and effectively to market; Productivity modelling to assist in identifying improvement opportunities in servicing / capacity planning; Assessment of industry and regulatory requirements and their impacts on the operating model; Configuration of operations tools and platforms to implement designed processes and procedures; Supply chain support and administration in on-shoring our products from manufacturers and 3PL.

Your Qualifications, experience and attributes:

  • Management consulting experience in Strategy and Operations
  • Agility and adaptability: You thrive in fast-moving environments and can pivot approaches swiftly to arrive at solutions.
  • You are comfortable with quantitative analysis / statistics and must have strong Excel / data modelling skills.
  • Detail-oriented: While you can dive into the minutiae, you also possess the ability to synthesise information effectively.
  • Can effectively prioritise work to drive outcomes;
  • You love challenging the status-quo;
  • Comfortable working with ambiguity and structuring analysis using inductive and deductive logic;
  • Enjoy the intellectual challenge of problem solving.
How we work
Our team thrives on the energy of being together. While technology connects us virtually, we love the in-person collaboration and spend majority of our work week at our spacious (and fully stocked with snacks) Melbourne CBD office.
Like the rest of the team, you’ll benefit from
A competitive salary package, including equity from an early stage;
A balanced, progressive, and supportive work environment;
Excellent parental leave and other leave entitlements;
A fantastic office environment;
Endless learning and development opportunities;
Plenty of fun and social opportunities - we love to come together as a team;
An ability to influence and shape the future of Zeller as our company scales both domestically and globally;
Being part of one of Australia’s most exciting scale-ups.
At Zeller, we are looking for passionate people with drive and integrity. You are encouraged to apply even if your experience doesn’t exactly match this job description.