Description

ABOUT ZOOMO

At Zoomo, our vision is to help decarbonise our cities through innovation in the last-mile delivery space. Zoomers represent over 20 nationalities and our leadership team originates from 8 different cultural backgrounds

Expect to join a passionate, collaborative team that wants to make our streets greener and serve our riders. If you enjoy open and transparent decision-making processes, where constructive feedback encourages entrepreneurial, creative and agile minds to grow read on.

THE ROLE:

At Zoomo, we seek people who are curious and hard working. We’re looking for a customer-obsessed problem solver. The front-of-house role is exceptionally important; you’re the face of Zoomo. You are expected to be proactive and manage your own time and responsibilities. Spanish, Russian, and/or Turkish, speaking is a plus!

Responsibilities:

  • Ensure our riders have an awesome and seamless in-person experience
  • Provide energetic conversation when engaging with new and existing customers
  • Maintain empathy through situations presented by customers and ensure the safety of our riders
  • Walk riders through the on-boarding process and all safety requirements
  • Be able to provide tip-top technical assistance and information about all of our products and services

Requirements

  • A combination of retail, sales, client-facing, and customer service experience (1 - 2 years minimum experience)
  • An outstanding communicator, with the ability to interact and connect with many types of personalities
  • Willing and enthusiastic about selling our product to potential riders
  • Energetic and proactive in following up on leads and upserving products
  • Comfortability with computers and software (e.g., Chargify, Google Sheets, Slack)
  • Bilingual is preferred but not required

Benefits

Even if you don’t think you tick all the boxes but believe that you have the skills and capabilities to make an impact, we’d love to hear from you! At Zoomo, we celebrate diversity and are committed to creating an inclusive environment and equal opportunities. We offer you the chance to be part of an organization in hyper-growth mode with plenty of opportunities for personal development, including:

  • $18 - $20 hourly starting wage plus benefits (health, vision, Dental & 401K)
  • A culture that is genuinely incredible, led by passionate mentors and coaches
  • Full training & support every step of the way
    • High potential for advancement in a fast-paced start-up environment
    • Work with a team of motivated & fun co-workers
    • The chance to be part of a flourishing organization with plenty of opportunity for personal development