At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

The Role

The Mobile Bike Mechanic’s job is key to our success and you will play an essential part in ensuring our customers have a great experience at their own premises and ensuring our own workshop is well maintained and services are done according to Zoomo’s policies across our customer base between Glasgow and Edinburgh

Responsibilities

• Deliver timely and high quality services to our riders.
• Use a moped to visit customer sites to deliver a high quality service.
• Repair and servicing of bikes to the highest of standards as expected by Zoomo.
• Diagnose required services, fault find and service Zoomo e-bikes to enable them to return to the rider in a safe and fully operational condition.
• Manage inspections on fleet and returns ensuring they are available and safe to use.
• Ensure availability of work tools, parts, and other necessary equipment required for the performance of services.
• Conduct regular stock takes and inspections on work tools, parts and equipment.
• Ensure all services comply with health and safety laws, policies, and procedures.
• Maintain documentation and proper records of work operations and decisions taken.
• Ensure proper resolution of customer warranty and servicing requests.

• Promote our values when interacting with Zoomo riders and suppliers.

• Experience working as a bike mechanic (electric or not), we are willing to consider candidates coming from other fields such as car or motorcycle mechanics.
• Great analytical and organizational skills, ability to work in a fast-paced environment.
• Experience in building a successful team by helping with the recruitment, onboarding, and ongoing training processes.
• Ability to improve and implement new processes.
• Ability to create relevant reports and analyse data to drive improvement in service and product.
• Cytech Level 2 bicycle mechanics training or equivalent would be ideal but not essential.
• A Compulsory basic training (CBT) licence would be ideal but not essential (we can provide training)
• Experience with e-bikes or lithium ion batteries
• Flexibility to work across our London locations when required and flexibility to work shifts including weekends where appropriate.
• To be able to work as part of a team, collaborating with the Zoomo teams worldwide
• A passion for bikes!

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched on team that strives to make the streets greener and serve the rider
• A basic salary of £25,945 plus remote allowance of £778
• Global and country-specific benefits packages
• Monthly team outings & events
• Get to know our product by using one of our e-bikes
• Annual learning and development allowance
• Mental wellbeing support

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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