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Field Operations Associate



Newstead QLD 4006, Australia
Posted on Tuesday, August 29, 2023

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

The Role

  • Reporting to our Loss Prevention Manager, you'll be out in the community recovering our assets.
  • Tactfully and politely dealing with customers who are in arrears.
  • Locate our stolen or abandoned assets using GPS technology.
  • Locate stolen assets through digital platforms like eBay.
  • Aid in bike check-in and check out at our local workshops
  • You will have the confidence to approach private property in search of our assets.
  • Sensitive and empathetic in dealing with customers, you are compassionate and patient.
  • You're ambitious to hit your targets and love a bit of friendly competition.
  • Excellent presentation and communication skills both verbally and digitally.
  • You never miss a beat with your keen attention to detail.
  • Happy to pitch in, roll up your sleeves and help with other areas of the business as needed.

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

  • Working with a switched on team that strives to make the streets greener and serve the rider
  • £30.10 per hour plus recovery bonus
  • Monthly team outings & events
  • Get to know our product by using one of our e-bikes

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.