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Workshop Manager

Zoomo

Zoomo

Administration
Australia
Posted on Monday, September 4, 2023

About Us:

At Zoomo, we're at the forefront of the electric biking revolution. We aim to provide our customers with the highest quality eBikes and exceptional service. We take pride in our work and strive to create a seamless riding experience for all enthusiasts. As we continue to grow, we're looking for a Senior eBike Mechanic to lead our team of mechanics and maintain the excellence we're known for.

Responsibilities:

  • Lead, coach, and mentor a fast-paced team of mechanics to ensure consistent quality repairs, productivity and outstanding customer service.
  • Collaborate with the store manager to streamline workflow processes, optimise efficiency, and implement best practices.
    Perform advanced diagnostics, maintenance, and repairs.
  • Handle escalated technical issues and provide solutions to complex problems.
  • Conduct regular training sessions, coaching 1-1’s and performance assessments.
  • Manage inventory and ensure proper stock levels of essential parts and components.
  • Assist customers with technical inquiries and provide expert eBike maintenance and performance enhancement advice.
  • Have your finger on the pulse with industry trends, our competitors and emerging technologies.
  • Develop strategies and programs that nurture a culture of respect, trust, diversity, and continuous improvement.
  • Proven experience as a bicycle mechanic, with a focus on electric bikes (eBikes).
  • Demonstrated leadership experience, with the ability to guide, motivate, and develop a team of mechanics.
  • In-depth knowledge of eBike components, systems, and maintenance procedures.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues.
  • Excellent communication skills to interact with both team members and customers effectively.
  • Detail-oriented with a commitment to delivering high-quality work.
  • Flexibility to adapt to a fast-paced environment and manage multiple tasks simultaneously.
  • Certification from reputable eBike or bicycle mechanic training programs is a plus.
  • Experience with eBike software and diagnostic tools is an advantage.
  • Passion for cycling and electric mobility is highly desirable.
  • Competitive salary commensurate with experience.
  • Opportunities for professional growth and development within a rapidly expanding company.
  • A supportive and collaborative work environment.
  • Discounts on eBike purchases and accessories.